Guest Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address guest inquiries and concerns through chat, email, and phone communications.

• Engage effectively and efficiently with guests to provide assistance.

• Identify and report issues related to guest experiences.

• Notify the Property Manager of property-related concerns and ensure timely follow-ups for resolution.

• Keep guests informed regarding property-related matters.

• Manage, coordinate, and oversee the guest check-in and check-out processes.

• Execute effective shift handovers to ensure uninterrupted guest support services.

⛳️ Requirements

• Excellent verbal and written communication skills in English.

• Proficient with technology and capable of utilizing various software applications.

• Ability to multitask and maintain a strong attention to detail.

• A degree in a business-related field is preferred.

• Between 1 to 2 years of experience in a Guest Support role.

• General practical knowledge of Guest Support functions within the hospitality sector.

• Strong experience in administrative tasks and management.

• Experience working remotely, ideally supporting the UK market.

• Demonstrated ability to work independently with minimal supervision.

• Availability to work five days a week on a rotating schedule, Monday to Sunday.

• Able to work from 15:00 to 24:00 UK hours, with two rotating days off each week.

• High proficiency in English.

🏝️ Benefits

• Attractive remuneration package.

• Fully remote work opportunity within a global team.

• Generous annual leave policy.

• A company culture that emphasizes loyalty, hard work, dedication, high performance, and work-life balance.

• Opportunities for career advancement through skill acquisition and work experience.