Data Capturing Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Capture and process approximately 60–75 client orders daily.

• Accurately input customer and order details into client systems.

• Process individual orders within an average target time of around 5–7 minutes, depending on complexity.

• Utilize Microsoft Excel and client-specific systems effectively.

• Maintain precision while working at a productive pace.

• Adhere to established SOPs, workflows, and client requirements.

• Review captured data before finalizing or submitting orders.

• Achieve daily productivity, accuracy, and quality benchmarks.

• Identify and escalate unclear, incomplete, or incorrect information.

• Communicate professionally with team members, Team Leaders, and management.

• Manage workload efficiently to meet deadlines.

• Engage in online training, coaching, and performance development.

• Learn and adapt to new systems, processes, and client requirements.

• Appropriately utilize approved AI and productivity tools to enhance efficiency.

• Collaborate as part of a small operational team.

• Remain available during client operating hours to support live workflow demands.

• Provide support to an international client in the awards industry.

⛳️ Requirements

• Typing speed of approximately 35–45 words per minute (WPM) or higher.

• Good general computer literacy.

• Comfortable working with Microsoft Excel.

• Strong attention to detail.

• High level of accuracy.

• Good written and verbal communication skills.

• Ability to work under pressure while maintaining quality standards.

• Capability to meet daily productivity targets and deadlines.

• Ability to follow instructions, procedures, and structured workflows.

• Quick learner of new software and client systems.

• Comfortable with online work and completing e-learning and remote training.

• Reliable internet connection and a suitable working environment when needed.

• Dependable, punctual, and committed to agreed working hours.

• Willingness to learn and effectively use AI and productivity tools as part of the role.

• Availability to work either from 15:00 to 00:00 or 16:00 to 01:00.

🏝️ Benefits

• Online training, coaching, and performance development.

• Remote work arrangement.

• Support for reliable internet connection and suitable working environment when needed.

• Work aligned with the applicable client/account public holiday calendar.