Guest Experience Executive – French Speaking

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Addressing inbound messages and calls, efficiently resolving issues with composure

• Dealing with complaints with assurance and empathy

• Overseeing reservations and bookings to ensure smooth operations

• Providing clear and concise information regarding properties, house rules, and procedures

• Collecting and validating guest ID documents and submitting necessary details to regulatory systems

• Confirming that all pre-arrival information is complete prior to check-in

• Conducting concierge outreach to enhance the guest experience

• Accurately logging all interactions in the CRM system

• Working five days a week in 8-hour shifts between 11:00 AM and 12:00 AM UK time, including weekends and public holidays

⛳️ Requirements

• Proficient or business-level English and French, both written and spoken

• Strong customer service abilities and a confident phone demeanor

• Exceptional written communication skills, maintaining clarity, professionalism, and calmness under pressure

• Ability to multitask effectively across various systems and conversations

• Comfortable using CRMs and digital tools

• Strong problem-solving abilities, particularly when assisting frustrated guests

• Previous experience in Airbnb or the hospitality industry is advantageous, but not mandatory

• A quiet and dedicated workspace

• Headset with microphone and webcam

• Reliable high-speed internet with a backup, minimum 5 Mbps

• Laptop or desktop equipped with at least a quad-core 2.5GHz CPU, 8GB RAM, and 128GB SSD

🏝️ Benefits

• Competitive salary and performance bonuses

• Opportunities for professional development and training

• Flexible working hours to promote work-life balance

• Supportive team environment and company culture