GTM Strategy & Operations Lead – Legal, Field Ops

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of go-to-market operations for field teams implementing strategic initiatives, such as customer segmentation and legal and pricing operations.

• Convert inputs from Product, Legal, Risk, and Pricing into actionable processes.

• Oversee Affirm’s AI contract dashboard, enabling field teams to comprehend legal and pricing eligibility.

• Develop and sustain field tools and playbooks for contract renewal strategies, pricing standardization, and launching new products.

• Convey executive rationale, customer value propositions, and field-facing analyses from various launch perspectives.

• Collect feedback from the field and transform it into recommendations for cross-functional teams.

• Examine performance data to detect stalled launches and identify risks at an early stage.

⛳️ Requirements

• A minimum of 6 years of experience in business operations, revenue or sales operations, preferably within FinTech, SaaS, or another rapidly growing environment.

• Proven track record of managing a go-to-market strategy or customer-facing initiative from start to finish, including rollout and adoption within a defined scope.

• Experience in creating solutions from ambiguous instructions that resonate with stakeholders and customers.

• Background in collaborating cross-functionally with Product, PMM, Client Success, Sales, Analytics, Legal, or Pricing teams.

• Capability to translate product and pricing strategies into effective, field-ready execution.

• Strong analytical skills utilizing adoption and performance data for informed decision-making.

• Excellent writing and speaking skills that are clear and action-oriented.

• Ability to thrive in ambiguous situations and act swiftly without waiting for direction.

• Knowledge of merchant, payments, or SaaS sales methodologies.

• Experience with SQL for querying, manipulating, and analyzing data.

• Proven experience leveraging AI tools to enhance workflows, automate processes, and drive efficiency, including applying and validating AI-generated outputs.

🏝️ Benefits

• Monthly stipends for health, wellness, and technology expenses.

• 100% subsidized medical coverage for employees and their dependents.

• Dental and vision coverage for employees and their dependents.

• Flexible time off policy.

• Generous holiday calendar.

• Employee stock purchase plan (ESPP) that allows employees to purchase Affirm stock at a discounted rate.

• An inclusive interview process with accommodations for candidates with disabilities.