GTM Program Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Transform revenue-generating strategies into actionable plans across go-to-market (GTM) systems, processes, and business regulations.

• Work alongside stakeholders to comprehend business requirements, document these needs, and set clear criteria for success.

• Oversee programs from initial discovery to implementation, managing scope, timelines, dependencies, and responsible parties.

• Collaborate with both business and technical teams to assess options, bridge gaps, and execute scalable solutions.

• Lead discussions, clarify trade-offs, and foster consensus on priorities, ownership, and unresolved decisions.

• Organize testing, documentation, and change management efforts to ensure successful launches and user adoption.

• Monitor results in relation to business objectives, pinpoint operational gaps, and drive enhancements in execution as well as customer and seller experiences.

• Convert revenue-generating strategies into operational practices and connect teams throughout the customer lifecycle.

⛳️ Requirements

• A minimum of 3 years of overall professional experience.

• At least 3 years of experience in Product Operations, Revenue Operations, Sales Operations, Commercial Operations, Business Systems, or a related role that supports complex cross-functional GTM initiatives.

• Experience in a B2B SaaS or subscription-based environment with various products, customer segments, or marketing channels.

• Proven ability to translate unclear business needs into definitive requirements, process workflows, and measurable success indicators.

• Experience collaborating with technical and business teams to assess solutions, weigh trade-offs, and ensure that changes align with business needs.

• Skilled in identifying root causes, leveraging data to evaluate outcomes, and implementing scalable improvements.

• Strong systems thinking capability, understanding how changes in one area of the commercial lifecycle impact downstream processes, systems, data, and customer experiences.

• Preferred: Familiarity with Salesforce, CPQ, billing, commerce, provisioning, entitlement, or other systems that support the quote-to-cash/customer lifecycle.

• Preferred: Knowledge of the customer lifecycle and how systems, processes, data, and business rules contribute to commercial execution.

• Preferred: Understanding of automation and AI capabilities that can streamline requirements gathering, dependency management, testing, and operational readiness.

🏝️ Benefits

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Competitive salary with performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible work arrangements, including remote work options.

• A collaborative and inclusive company culture.