GTM Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with business users to develop and manage systems that drive Wyllo’s revenue lifecycle from lead generation to commission payout.

• Create automation, systems, and AI agent workflows that enhance the effectiveness of GTM and G&A teams, while promoting pipeline growth and customer retention.

• Provide support to customer-facing and internal operations teams through ticket-based assistance, in-person collaboration, and cross-functional project execution.

• Intake, construct, refine, and optimize systems while taking responsibility for their ongoing performance.

• Design and oversee workflows related to customer acquisition, sales journeys, onboarding, health score triggers, renewals, upsell and cross-sell signals, and escalation routing.

• Develop and sustain AI agents utilizing Claude, MCPs, and direct API integrations.

• Leverage Claude Code to create lightweight internal productivity tools for Marketing, Sales, and Customer Success.

• Manage GTM data infrastructure and orchestration across BigQuery, Salesforce, HubSpot, Slack, and other systems.

• Provide real-time insights for GTM and CX decisions, encompassing retention, expansion, health, and engagement analytics.

• Detect and eliminate manual processes across Finance, HR, and G&A through AI and workflow automation.

• Acquaint yourself with systems, custom fields, workflows, data models, and dashboards within the initial 60 days.

• Establish a functional GTM data infrastructure within six months and demonstrate its impact on pipeline generation, retention, and expansion within one year.

⛳️ Requirements

• 2-5 years of experience in revenue operations, customer success operations, or technical business systems within B2B SaaS.

• Administrator Certification for Salesforce and extensive knowledge of HubSpot.

• Practical experience in building automation and workflows using tools such as n8n, Clay, Zapier, or equivalent platforms.

• Demonstrated ability to use Claude Code to develop internal tools and integrations independently, without relying on engineering support.

• Proficiency with APIs, webhooks, and direct integrations across Marketing, CRM, CS, and data platforms.

• Experience in generating reports, queries, or dashboards using tools like BigQuery and Metabase.

• Strong grasp of the customer lifecycle, including marketing, sales, and customer success.

• High ownership mindset: identify issues, implement solutions, measure outcomes, and iterate on improvements.

• Capability to write and debug real code using Claude Code.

• Familiarity with Salesforce, HubSpot, Qualified, Apollo, Claude Code, n8n, Clay, Zapier, OpenAI, Gemini, Loveable, BigQuery, Metabase, Supabase, Slack, and Google Workspace.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work schedule with remote work options.

• Engaging company culture with team-building events and activities.