GTM Engineering

This is a fully remote position, open to applicants in Canada.

📋 Description

• Design, develop, and deploy AI agents and automated workflows that transform customer signals into renewed contracts and cross-sell opportunities.

• Create AI agents that track renewal health and alert Account Managers about at-risk accounts, providing context, suggested next steps, and adequate lead time.

• Design and implement a cross-sell strategy: assess product fit, research accounts, customize outreach, qualify interest, and direct genuine intent to Sales.

• Manage data flows between product usage systems and the CRM, ensuring data quality, sender reputation, and attribution accuracy.

• Replace manual processes with reusable AI-agent pipeline modules that can be independently utilized by Account Management and Sales teams.

• Take ownership of reporting on pipeline generation, conversion rates, renewal outcomes, and revenue impact.

• Conduct controlled experiments without increasing headcount.

• Develop SOPs, demos, and playbooks to facilitate adoption.

⛳️ Requirements

• Experience in RevOps, GTM/marketing operations, customer success operations, or GTM engineering, with practical experience in building automation.

• Proficiency in low-code orchestration tools (n8n, Make, Zapier, or similar).

• Familiarity with Python or TypeScript for API integrations and data transformation.

• Proficient with agentic tools and MCP connectors.

• Expertise in designing LLM workflows, including agent orchestration, tool utilization, and evaluation.

• Proven track record of delivering AI agents or LLM workflows to actual users, rather than just prototypes.

• Proficient in SQL for querying and validating usage, support, and renewal data.

• Strong understanding of CRM systems and data modeling; experience with HubSpot is advantageous.

• Experience with seamless integrations between product usage data and CRM.

• Knowledge of deliverability management for outbound communications.

• Understanding of subscription business metrics, including renewal rates, net retention, and customer lifetime value.

• Experience with or a keen interest in outbound and signal-based go-to-market strategies.

• Ability to collaborate directly with Sales and Account Management and simplify complex builds into understandable terms.

• Bonus: experience in creating AI-driven qualification or scoring systems.

• Bonus: background in B2B SaaS with multiple product lines, preferably in a product-led or demo-led environment.

• Bonus: published technical content that makes complex systems comprehensible.

🏝️ Benefits

• LTIP program, allowing participation in Workleap's long-term growth.

• RRSP.

• Family health insurance.

• Telemedicine services.

• Annual wellness budget.

• Flexible vacation policy.

• Remote work options, with access to our Montreal office.

• Biannual in-person gatherings.

• Access to Claude for all employees.