GTM Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Create, develop, and implement AI agents and agentic workflows that transform usage, support, and renewal signals into saved renewals and cross-sell opportunities.

• Develop AI agents that monitor renewal health and proactively alert account managers about at-risk accounts, providing context and suggested next steps.

• Design and manage a cross-sell strategy: evaluate product fit, research accounts, tailor messaging, qualify interest, and direct buying intent to the Sales team.

• Oversee the data flow between product usage systems and the CRM.

• Maintain data quality, sender reputation, and attribution accuracy.

• Automate manual processes by implementing AI agents and reusable, autonomous pipeline modules.

• Track generated pipeline, conversion rates, renewal outcomes, and revenue impact.

• Conduct controlled experiments without increasing headcount.

• Convert deliverables into standard operating procedures, demos, and playbooks to enhance team adoption.

⛳️ Requirements

• Experience in RevOps, GTM or marketing operations, customer success operations, or GTM engineering, with practical experience in designing automations.

• Practical experience with low-code orchestration tools (n8n, Make, Zapier, or similar).

• Proficiency in Python or TypeScript for API integrations and data transformation tasks.

• Familiarity with agentic tools and MCP connectors.

• Extensive experience in designing LLM workflows (including agent orchestration, tool usage, and evaluation).

• Proven track record of delivering AI agents or LLM workflows to real users, beyond just prototypes.

• Working knowledge of SQL for querying and validating usage, support, and renewal data.

• Strong proficiency with a CRM and data modeling, with HubSpot being an asset.

• Ability to create seamless integrations between product usage data and the CRM.

• Understanding of subscription business metrics such as renewal rate, net retention, and customer lifetime value.

• Experience with or a keen interest in outbound and signal-based go-to-market strategies.

• Capability to collaborate directly with Sales and Account Management teams.

• Asset: experience in designing AI-driven qualification or scoring systems.

• Asset: background in B2B SaaS with multiple product lines, ideally in a product-led or demo-led environment.

• Asset: published technical content that simplifies complex systems for accessibility.

🏝️ Benefits

• LTIP, offering participation in Workleap’s long-term growth.

• RRSP.

• Family benefits plan.

• Telemedicine services.

• Annual wellness budget.

• Flexible vacation policy.

• Remote work options, with access to the Montreal offices.

• In-person gatherings held twice a year.

• Access to Claude for all employees.