Growth Strategist – Customer Success, Implementation

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Conduct onboarding for new clients

• Comprehend the business, objectives, needs, and key challenges of each client

• Assess current operations and identify areas for improvement

• Configure and customize Workana ON solutions to meet the specific needs of each business

• Support the client during the implementation and launch phases

• Assist in setting up WhatsApp Business, Google Business Profile, CRM, automation, digital marketing, and related channels

• Translate client needs into actionable configurations, tasks, and concrete next steps

• Perform regular account follow-ups

• Review indicators and results to pinpoint opportunities for enhancement

• Maintain close and proactive communication with clients

• Identify obstacles or adoption issues and assist in resolving them

• Document insights, common issues, and product improvement opportunities

• Share feedback with the team to enhance the client experience and solutions

• Identify processes that can be standardized during product validation

• Actively participate in product validation while working with real clients

• Help uncover the needs of SMEs, higher-value solutions, processes to improve, automation opportunities, service standardization methods, and metrics to demonstrate results

• Measure onboarding durations, time to launch, adoption rates, defined objectives, outcomes, retention, satisfaction, implementation issues, and feedback quality

⛳️ Requirements

• Previous experience in Customer Success, Account Management, implementation, consulting, or Growth, preferably with small and medium-sized enterprises

• Ability to quickly understand a business and identify its primary needs

• Skill in translating client needs into specific actions and configurations

• General knowledge of digital marketing, WhatsApp Business, Google Business Profile, CRM, automation, digital tools, and no-code platforms

• Comfort in learning and configuring new tools

• Excellent verbal and written communication skills

• Ability to build trust and establish long-term relationships with clients

• Strong organizational skills and capacity to manage multiple clients and follow-ups simultaneously

• Commercial acumen and results-oriented mindset

• Hands-on profile

• Autonomy and ability to work in an environment where processes are still being developed

• Programming skills are not required

• Experience working with SMEs will be particularly valued

• Experience in implementing digital tools for clients will be especially valued

• Knowledge of no-code platforms and automation will be particularly appreciated

• Experience with CRM and client management tools will be especially valued

• Experience using WhatsApp as a commercial or support channel will be particularly valued

• Knowledge of growth marketing and lead generation will be especially appreciated

• Experience supporting digital transformation processes will be especially valued

• A test & learn mentality and comfort working with products in the validation stage will be especially appreciated

🏝️ Benefits

• Remote work option

• Initial part-time/hourly commitment

• Variable dedication based on the number of clients and implementation needs

• Opportunity to increase commitment as the product is validated and the client base grows

• Active participation in the validation and evolution of a new product

• Direct impact on how the product is built and evolves