Growth Operations Manager, HubSpot

This is a fully remote position, open to applicants in Connecticut, +5 more states.

📋 Description

• Take charge of CRM governance and ensure data cleanliness, which includes managing forms, workflows, lists, notifications, and object associations; archive records that are inactive or duplicated.

• Collaborate with the sales team to design and uphold lead stages, routing, scoring, and qualification criteria, including directing website form submissions into HubSpot.

• Create executive and team dashboards and reports that encompass new business, wins and losses, cross-sell opportunities, pipeline activities, revenue trends, and forecasting metrics.

• Assist in setting up and tracking email campaigns, segmentation, automated workflows, and promoting webinars and events within HubSpot.

• Oversee source attribution and track ROI.

• Integrate LinkedIn and additional prospect research, enrichment, and outreach tools with HubSpot, ensuring prospect data is vetted prior to entering the CRM.

• Convert sales and marketing requirements into effective CRM workflows, standardize processes across various firms, and minimize manual tasks through automation.

• Act as the internal HubSpot authority, resolve user issues, document the system, and guide the team in utilizing HubSpot with the help of available training resources.

• Liaise with external CRM and marketing technology vendors and suggest enhancements to the system.

⛳️ Requirements

• Minimum of 3 years in sales, revenue, or marketing operations, with HubSpot as the primary CRM.

• Practical experience in HubSpot administration for both sales and marketing; familiarity with Professional-tier Marketing, Sales, and Service Hubs is preferred.

• Proven success in enhancing CRM data quality and establishing reliable pipelines, workflows, and reports.

• Ability to discern when to automate processes and when human oversight is necessary.

• Strong communication skills and capability to translate sales and marketing requirements into functional systems.

• HubSpot certifications are advantageous.

• Experience in standardizing processes across multiple business entities or integrating LinkedIn and prospecting or enrichment tools with HubSpot is a plus.

🏝️ Benefits

• Chance to contribute to mission-driven organizations making a significant impact.

• Responsibility for a CRM that is relied upon daily by sales, marketing, and leadership teams.

• Fully remote and flexible working environment.

• A collaborative and supportive team culture.