Growth Manager, SMB

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct research, prospect, and identify target small-to-medium-sized businesses (SMB) and multi-unit restaurant brands.

• Gather marketplace data, utilize LinkedIn, analyze industry reports, and explore other sources to pinpoint target ideal customer profile (ICP) brands.

• Assess and prioritize target brands based on their catering operations, menu offerings, and additional criteria.

• Maintain an individual quota and engage in prospecting through calls, emails, social media, and other tools.

• Develop and execute outbound campaigns leveraging email, LinkedIn, calls, personal networks, and marketing automation tools like AmpleMarket.

• Address inbound inquiries and leads generated from marketing efforts.

• Initiate conversations with decision-makers via cold calls, email sequences, LinkedIn outreach, and suitable in-person visits.

• Design and enhance outbound strategies, communication scripts, objection responses, and messaging tailored to specific verticals.

• Evaluate leads based on their business requirements, decision-making procedures, catering operations, menu design, and willingness to adopt the MONKEY Catering Platform.

• Develop customized outreach materials.

• Conduct discovery sessions to comprehend brands’ off-premise catering models, limitations, and growth objectives.

• Present product demonstrations with support from the wider Growth team and link the platform to profit and loss outcomes.

• Compile recap documents summarizing findings, proposals, and next steps.

• Manage larger deals, transition leads, and assist with intricate technical discussions.

• Collaborate with Growth leadership on formal proposals, commercial terms, and master service agreements (MSAs).

• Provide insights and feedback on sales and marketing materials.

• Engage in collaborative problem-solving with growth, marketing, product, and operations teams.

• Contribute competitive intelligence and market trends to inform the product roadmap.

• Oversee pipeline management in HubSpot, including stages, next steps, notes, and activity history.

• Build and enhance outbound systems, rhythms, lists, templates, and follow-up processes.

• Collaborate with the broader team and represent MONKEY in a professional manner.

⛳️ Requirements

• A strong passion for restaurant technology, catering, and multi-unit operations.

• A self-motivated individual with a builder mindset.

• Excellent communication and interpersonal capabilities.

• Confidence in phone interactions and face-to-face engagements.

• Ability to communicate clearly and concisely in both written and verbal formats.

• Demonstrated grit, resilience, curiosity, and a consultative approach.

• Proficiency with CRM tools and outbound engagement platforms.

• Some experience in B2B SaaS sales is preferable but not mandatory.

• Experience selling to multi-unit restaurant, grocery, or hospitality brands is a plus, but not essential.

• A background in restaurant operations, off-premise services, or catering is significantly advantageous.

• An existing network of decision-makers or influencers within restaurant brands that have catering operations is a major advantage.

🏝️ Benefits

• Work directly with seasoned sales leaders and receive hands-on mentorship.

• Opportunity for rapid advancement into sales, account management, support, or implementation roles as MONKEY grows.

• Flexible remote work arrangement.