Growth Account Manager

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Oversee and enhance a designated portfolio of existing B2B clients, focusing on retention, revenue growth, and overall commercial success.

• Cultivate strong relationships with key stakeholders, comprehend business requirements, and pinpoint opportunities for added value.

• Propel account expansion through upselling, cross-selling, increased adoption, and reactivation efforts.

• Formulate account strategies and prioritize clients based on their growth potential, revenue contributions, and retention risks.

• Conduct regular reviews with customers to uncover ways to strengthen partnerships and broaden the business scope.

• Proactively identify risks of churn or revenue decline and implement measures to safeguard customer relationships and recurring revenue.

• Assist in the transition of newly acquired clients from the New Business Sales team through onboarding and continual growth initiatives.

• Keep precise account details, sales opportunities, and revenue forecasts updated in Salesforce.

• Work collaboratively with Sales, Support, Product, Operations, Engineering, and Finance teams to address customer concerns and achieve commercial objectives.

⛳️ Requirements

• Approximately 3-5 years of experience in B2B Account Management, commercial Customer Success, or roles focused on customer growth.

• Demonstrated experience in managing an existing client portfolio with a focus on retention and revenue increase.

• Proven track record in identifying and securing upsell and cross-sell opportunities within current accounts.

• A commercial mindset that allows for the identification of growth opportunities and proactive management of customer relationships.

• Excellent skills in relationship-building, communication, negotiation, and stakeholder management.

• Comfortable working with customer data, revenue metrics, forecasts, and CRM systems, preferably Salesforce.

• Ability to work autonomously, prioritize tasks efficiently, and collaborate across various teams.

• Experience in IoT connectivity, telecommunications, SaaS, or another recurring-revenue technology sector would be a significant advantage.

🏝️ Benefits

• Competitive base salary complemented by performance-based variable pay.

• Flexible working arrangements based on location.

• Opportunities for professional growth and development.

• Collaborative atmosphere with an international team.

• Chance to engage in the expanding IoT connectivity sector with clients from diverse markets.

• Ownership of an established customer portfolio that has a measurable impact on growth.