Government Programs Support Specialist II

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Reach out to members and community partners to facilitate healthcare initiatives and activities, including educational and quality campaigns.

• Assist in scheduling appointments for care managers and members.

• Carry out ongoing tasks related to members' health-related social needs, either directly or through collaboration with the social service department and community-based organizations.

• Address inquiries from members.

• Aid clinicians in the physical and behavioral health care management department with activities involving providers and members.

• Foster relationships with community partners and collaborate with community-based organizations.

• Help design community health outreach programs.

• Conduct fieldwork as required by initiatives, health campaigns, and departmental needs.

• Manage low-risk members in terms of health-related social needs, education, and basic outreach screenings, assessments, and inquiries.

⛳️ Requirements

• Bachelor’s degree OR 1 year of college combined with 3 years of experience in health, social service, or community settings, OR 4 years of experience in health, social services, or community work.

• Familiarity with medical terminology.

• Experience in coordinating member-related needs, providing assistance, and analyzing member requirements.

• Proficiency in PC applications, including Microsoft Office.

• Strong customer service abilities.

• Excellent verbal and written communication skills.

• Experience in drafting written correspondence for members and department staff.

• Coaching skills, including motivational interviewing techniques, to educate members on medical and behavioral health matters.

• Sponsorship is not available.

• Capability to work remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

🏝️ Benefits

• Tailored development plans that promote growth and professional advancement.

• Union position.

• Opportunity to work remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.