Government Programs Care Manager Support Specialist I

This is a fully remote position, open to applicants in Illinois, +5 more states.

📋 Description

• Assist with administrative care management responsibilities.

• Engage in outreach efforts for both members and providers.

• Contribute to healthcare initiatives and activities, including educational and quality campaigns.

• Help schedule appointments for care managers and members.

• Address inquiries from members.

• Conduct data entry and research tasks.

• Support the non-clinical needs of members.

• Oversee low-risk members regarding health-related social needs, education, and basic outreach screenings or inquiries.

• Coordinate member requirements and offer assistance to members.

• Create written correspondence for both internal and external stakeholders.

⛳️ Requirements

• High school diploma or GED required.

• 1 year of college education along with 2 years of experience using communication systems such as Fax, Email, and Telephone.

• 1 year of experience in managed care systems or healthcare settings, including hospitals, physician offices, or community-based organizations.

• Experience in coordinating member needs, providing assistance to members, and assessing member requirements.

• Basic understanding of medical or healthcare terminology.

• Familiarity with clinical systems, including claims, enrollment, and documentation processes.

• Proficiency in PC applications, including Microsoft Office suite.

• Strong customer service skills.

• Excellent verbal and written communication skills, particularly in developing written correspondence for internal and external stakeholders.

• Sponsorship is not available.

• Availability to work from 8 AM to 5 PM in a time zone that corresponds with the applicant's location.

🏝️ Benefits

• Tailored development plans and opportunities for professional growth.

• Health and wellness benefits.

• 401(k) savings plan.

• Pension plan.

• Paid time off.

• Paid parental leave.

• Disability insurance.

• Supplemental life insurance.

• Employee assistance program.

• Paid holidays.

• Tuition reimbursement.

• Annual incentive bonus plan.

• Additional incentives.