Global Program Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the main point of contact for designated qualified customer accounts

• Oversee the overall health, development, governance, and growth potentials of the program

• Collaborate with customer stakeholders to set both short- and long-term goals

• Coordinate with customers on KPIs and metrics, implementing necessary adjustments to the program

• Prevent revenue churn while aiding account growth alongside the sales counterpart

• Collaborate closely with support team members as an advocate for internal customers

• Govern according to contractual obligations

• Take responsibility for monthly business reviews and work together on quarterly business reviews

• Lead the development of Account Plans that outline objectives, projects, KPIs, and accountability

• Manage monthly business reviews and provide assistance for quarterly business reviews

• Identify opportunities for growth and develop growth strategies and value propositions in partnership with the Account Manager/Executive

• Build relationships with customer executives, management, and operational stakeholders

• Monitor and escalate issues to ensure prompt resolution

• Aim for customer references

• Facilitate end-user competency and product adoption

• Assist in change management for new products or services

• Offer leadership and support to operations teams responsible for customer health

⛳️ Requirements

• Over 3 years of experience in managing customer relationships directly

• More than 3 years of experience in the logistics and supply chain industry

• At least 2 years of experience in sales and account management

• Demonstrated ability to lead and conduct customer meetings and workshops

• Skilled at engaging colleagues and promoting their input

• Displays a high level of communication with both internal and external stakeholders

• Motivated to inspire others to take action

• Strong sense of accountability and expertise in project management

• Capable of collaborating cross-functionally in a time-sensitive team environment

• Proficient in MS Office applications

• Ability to communicate effectively with operational and strategic customer stakeholders in both verbal and non-verbal ways

• Competent in organizing, planning, and prioritizing account management tasks

• Understanding of metrics, KPIs, and ROI

• Solid grasp of contractual obligations and Trax’s standard solution specifications

• Capability to align with customers to avoid custom or bespoke processes

• Ability to support customer playbooks or SOPs and ensure consistent delivery

🏝️ Benefits

• No benefits, perks, or compensation extras are specified in the posting.