Global Partner Programs and Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of the Nozomi Networks Partner Program from start to finish, encompassing its framework, advantages, incentives, policies, and operational workflows.

• Establish the multi-year strategy and roadmap for the partner program, using competitive benchmarks from OT/IoT and related security vendor programs.

• Develop the structure and economic model for distributor program tiers and initiate new programs, such as an Authorized Assessment Partner track.

• Design and oversee the partner tier model, including criteria for qualification, benefits, discounts, mechanisms for advancement/demotion, annual evaluations, and scorecards for partners.

• Facilitate structured feedback from partners through a partner advisory council, NPS/CSAT, or similar feedback mechanism.

• Create and manage the partner enablement curriculum, outlining competency and certification requirements, as well as the partner LMS content calendar.

• Oversee the partner portal, self-service resource center, deal registration workflow, and the user experience/roadmap for PRM in collaboration with IT and the PRM vendor.

• Develop and distribute program guides, benefit summaries, logos, badges, and communications intended for partners.

• Initiate and manage the Partner Rewards Program and SPIFF campaigns.

• Administer MDF, NFR, partner training funds, and benefits tied to certification.

• Manage the partner portal's terms and conditions, as well as program policies in coordination with Legal; conduct annual partner reviews, onboarding, tier adjustments, and offboarding.

• Maintain internal processes and procedures for the Partner Program and advocate for data hygiene in Salesforce.

• Monitor partner program metrics and develop reporting and financial models, providing insights and recommendations to channel leadership and executives.

• Equip Partner Account Managers with the necessary tools, templates, and communication strategies.

• Support partner marketing initiatives, swag, recognition programs, and submissions for industry awards.

• Foster transparency, trust, and accountability within the program.

⛳️ Requirements

• Minimum of 7 years of experience in channel or partner programs, channel operations, or alliances within a B2B technology organization; experience in cybersecurity is highly preferred.

• Demonstrated success in designing and launching global partner programs, including tier structures, benefits, discounts, MDF, NFR, and incentive/SPIFF initiatives.

• Familiarity with two-tier distribution models, reseller and MSSP economics, and partner contracting processes.

• Strong operational and analytical abilities, including advanced skills in Excel and program financial modeling.

• Practical experience with Salesforce and partner relationship management (PRM) or partner portal systems.

• Exceptional writing skills, capable of transforming complex policies into straightforward, publish-ready content.

• Ability to lead cross-functional projects with Legal, Finance, Marketing, and Sales without direct authority.

• Comfortable working across time zones and diverse cultures with a global partner ecosystem.

• Preference for simplicity, organization, and scalable processes.

• Capacity to function in high-trust, high-confidentiality settings.

• Candidates will undergo background verification checks successfully.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• 401(k) plan with employer matching

• Flexible paid time off

• Paid holidays

• Paid parental leave

• Health & Wellness benefits

• Financial benefits

• Work-Life Balance benefits

• Unmatched Flexible Time-Off