Global Operations Specialist II

This is a fully remote position, open to applicants in Alabama, +19 more states.

📋 Description

• Oversee escalated orders, intricate verifications, and exceptional cases

• Act as a primary contact for high-risk or sensitive communications with clients and internal teams

• Utilize advanced expertise in verification processes, compliance standards, and quality controls

• Detect recurring issues or performance trends and report findings to Compliance and Operations leadership

• Assist in monitoring efforts related to the performance and quality reviews of the global operations team

• Offer guidance and informal coaching to frontline Operations Specialists

• Conduct targeted quality assessments and aid in remediation planning

• Work collaboratively with Compliance, Product, Implementations, and Customer Support to address operational gaps

• Maintain and improve standard operating procedures (SOPs) to ensure clarity and consistency

• Analyze operational data to suggest workflow improvements and strategies for reducing errors

• Enhance quality performance through proactive oversight and exception management

• Decrease error rates by accurately and efficiently resolving complex cases

• Reinforce monitoring and accountability across operational teams

• Elevate client satisfaction by managing sensitive or high-risk communications

• Contribute to the continuous enhancement of workflows and adherence to compliance

⛳️ Requirements

• 2–4+ years of experience in background screening

• PBSA Certification

• Proficient understanding of FCRA, verification processes, and quality standards

• Experience in managing escalations, client communications, or complex workflows

• Proven ability to function as a senior contributor within an operations team

• Strong problem-solving and analytical capabilities

• Excellent communication skills and sound professional judgment

• Detail-oriented with the capacity to handle ambiguity

• Strong comprehension of compliance-driven operational environments

• Ability to recognize trends and escalate them appropriately

• Capability to influence peers through guidance and knowledge sharing

• Comfortable working in fast-paced, regulated workflows

• Bachelor's degree preferred or equivalent work experience

🏝️ Benefits

• Paid healthcare and life insurance premiums

• Low-cost dental and vision insurance

• Company-paid basic life insurance

• Company-paid Short-Term Disability policy

• Employee assistance program

• 401(k) matching up to 4%

• Time off

• 9 company-paid holidays

• 2 additional days of paid time off for volunteer activities

• Searching for Stars Employee Referral Program

• Learning and development opportunities

• Remote-first culture with flexibility and digital collaboration tools