Global Lead, Data Center and Infrastructure Operations

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage daily operations across international data centers, server rooms, and manufacturing facilities.

• Develop and implement global standards, SOPs, and best practices for layouts, labeling, cabling, aisle containment, and access controls.

• Establish and oversee SLAs/OLAs while promoting continuous improvement via KPIs and post-incident evaluations.

• Direct installations of servers, storage, networks, and appliances, including rack planning, power and cooling assessments, and structured cabling.

• Supervise decommissioning, data sanitization, and environmentally responsible disposal.

• Manage copper and fiber cabling, patching, labeling, and pathway oversight.

• Coordinate power distribution, environmental monitoring, and remediation efforts with facilities teams.

• Maintain asset inventory, ensure CMDB accuracy, prepare for audits, and forecast capacity.

• Plan for expansions, migrations, and consolidations.

• Implement and refine monitoring/observability, alerting mechanisms, and dashboards.

• Support major incident responses, root cause analyses, corrective actions, and on-call schedules.

• Contribute to change management, risk assessments, production change execution, configuration-as-code, standard builds, runbooks, and rollback strategies.

• Manage relationships with global vendors and partners, including colocation providers, hardware OEMs, cabling contractors, and logistics service providers.

• Negotiate SOWs/SLAs, track performance metrics, and coordinate site access and audits.

• Ensure compliance with physical security, access controls, visitor procedures, safety protocols, and relevant ISO 27001, SOC 2, and NIST-aligned regulations.

• Lead projects related to physical infrastructure, including new builds, expansions, site consolidations, and technology refreshes.

• Collaborate with Network, Platform, Security, Manufacturing, and OT teams.

• Oversee equipment, maintenance, and service budgets while optimizing total cost of ownership.

• Provide leadership with performance, capacity, and risk reports.

• Enhance global uptime and resilience, minimize incidents and unplanned downtime, and deliver standardized, audit-ready infrastructure.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, Business Administration, or a related discipline.

• 6+ years of experience in a Senior IT Engineer or similar position.

• 5+ years in data center or physical infrastructure operations.

• 3+ years of experience in team leadership.

• Practical deployment experience including racking/stacking, structured cabling, power/cooling validation, and system turn-ups.

• Strong understanding of server, storage, and networking hardware.

• Familiarity with structured cabling standards, types of fiber, optics, and testing procedures.

• Knowledge of UPS, PDUs, environmental monitoring, and hot/cold aisle containment techniques.

• Experience ensuring asset and CMDB accuracy.

• Familiarity with monitoring/observability, alerting systems, and dashboarding techniques.

• Knowledge of ITIL-based incident, change, and problem management processes.

• Understanding of VMware/Hyper-V, Linux/Windows fundamentals, and hybrid/cloud integrations.

• Capability to interpret rack elevations and power/cooling schematics and produce MOP and SOP documentation.

• Skills in vendor management, contract negotiation, and stakeholder communication.

• Strong analytical, prioritization, and program management skills in high-availability environments.

• Ability to work in mechanical and production environments while adhering to EHS, security, and safety protocols.

• Adequate visual acuity (20/20 corrected), color differentiation, and the ability to recognize audible signals.

• Capability to climb ladders and maintain sitting or standing positions for extended durations.

• Ability to perform repetitive motions involving wrists, hands, and fingers.

• Capacity to lift objects up to 33 lbs and perform movements such as bending, pushing/pulling, reaching from 18” to 60”, and twisting.

• Preferred qualifications include a Master’s degree, experience with global IT teams, knowledge of drug substance/product/finished goods manufacturing, and certifications in Agile, PMP, Lean, or Six Sigma.

🏝️ Benefits

• Benefits and compensation are determined by the location of the employee’s home site.

• Equal opportunities in compensation, benefits, and training are provided.

• Reasonable accommodations are offered during the application and selection process.