Global IT Assistant

This is a fully remote position, open to applicants in Kenya.

📋 Description

• Oversee daily IT support inquiries from staff and affiliates, ensuring that issues are recorded, prioritized, and either resolved or escalated within specified timelines.

• Act as the initial point of contact for IT-related concerns, directing staff towards appropriate solutions.

• Manage the uploading and tracking of IT-related invoices for processing, maintaining precise records to facilitate budget monitoring and payment follow-up.

• Follow through on software requests, including submission, approval, licensing, and user provisioning.

• Collaborate with vendors and the Digital team for the procurement of IT hardware and software.

• Keep well-organized documentation of IT tickets, invoices, licenses, and vendor agreements.

• Record, prioritize, and monitor IT support tickets based on established priorities and timelines.

• Upload IT-related invoices into the finance/accounting system and track their progress through payment.

• Work with vendors to address invoice discrepancies or missing documentation.

• Maintain a current inventory of software licenses, renewals, and IT equipment.

• Assist with IT account setup and access during the onboarding and offboarding of staff.

• Compile regular status reports on open tickets, pending invoices, and software requests for the Digital Team.

⛳️ Requirements

• Fundamental understanding of IT support processes, ticketing systems, and software licensing.

• Exceptional organizational skills and meticulous attention to detail, especially in tracking invoices and documentation.

• Strong communication skills with cross-functional teams, vendors, and stakeholders.

• Capability to prioritize and follow up on multiple requests at the same time.

• Proficient in basic office and finance tools (e.g., Excel, ticketing/invoicing systems).

• Fluent in English.

• Preferred: conversational proficiency in Spanish.

• Minimum of one year of experience in a similar position.

🏝️ Benefits

• Full-time employment.

• Remote work arrangement.