Global Hyperscale Account Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Develop enduring relationships with key decision-makers.

• Handle contract renewals and spearhead commercial negotiations regarding pricing and terms within CRM systems.

• Supervise the delivery of data center products and services.

• Manage project scopes, timelines, risk assessments, and alignment of cross-functional resources.

• Act as the primary point of contact for customers.

• Address and resolve intricate service or billing escalations using platforms such as ServiceNow.

• Provide comprehensive customer reporting packages.

• Assist with client audit participation.

• Ensure consistent, clear, and two-way communication with executive stakeholders.

• Advocate for key industry partners and facilitate account growth.

⛳️ Requirements

• A minimum of 5 years' experience in account management, project management, customer support, or data center/IT service delivery.

• In-depth understanding of data center infrastructure, encompassing power, cooling, networking, cloud services, or colocation environments.

• Demonstrated success in leading multi-phase project implementations, managing client escalations, and negotiating commercial contracts.

• A Bachelor's degree is preferred.

• Exceptional communication, workload prioritization, and cross-functional collaboration abilities.

🏝️ Benefits

• Competitive compensation and benefits tailored to experience.

• Flexible work arrangements to promote work–life balance.

• Comprehensive health, wellness, and retirement plans.

• Opportunities for ongoing learning and professional development.

• Travel requirements of 10–15% for customer meetings.