Global Head of Testing, Center of Excellence

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and implement the strategy, roadmap, and operational model for the Center of Excellence (CoE) focused on testing services.

• Develop and uphold testing methodologies, automation frameworks, accelerators, and reference architectures, emphasizing Global Readiness.

• Take ownership of the tool-stack perspective and manage vendor and alliance relations.

• Establish estimation models, staffing structures, and quality benchmarks.

• Collaborate with pre-sales and solution teams on RFP responses, effort assessments, and proposal creation.

• Transform pilot engagements into referenceable case studies and recurring revenue streams.

• Create case studies based on client interactions.

• Lead the transition from traditional Quality Assurance (QA) to contemporary quality engineering, including the integration of AI-enabled testing where applicable.

• Manage certification and career-path frameworks for the talent pool within the practice.

• Participate in client-facing sales activities and collaborate with the Marketing team.

• Advocate for RWS services and products.

• Work alongside RWS marketing to guide and inform campaigns.

• Comply with corporate branding standards.

• Establish a Global Readiness Assurance (GRA) and Testing Center of Excellence offering for RWS.

• Innovate and deliver market-leading solutions for clients.

• Identify and introduce new services or products that cater to the changing needs of clients.

• Integrate localization, AI, QA, compliance, and customer experience into unique value propositions.

• Develop a pipeline in collaboration with sales leaders and account managers.

• Provide solutions that meet expected client business outcomes.

• Collaborate with sales, marketing, and product teams.

• Track market trends, competitor actions, and emerging opportunities.

• Represent RWS in public forums, articulating its vision, capabilities, and value proposition.

⛳️ Requirements

• 12+ years of experience in product/software/globalization testing.

• 3+ years in a role focused on practice-building, CoE, or client-facing leadership.

• Demonstrated success in establishing or scaling a Testing CoE or a similar functional capability.

• Background in globalization/localization/linguistic QA or content-intensive testing domains.

• Entrepreneurial mindset with a focus on translating ideas into tangible outcomes.

• Familiarity with AI/ML-driven testing tools and the transformation of quality engineering.

• Experience with test automation frameworks and modern QA tools, such as Selenium, Tricentis, Applitools, or their equivalents.

• Strong expertise in client relationship management, especially with senior stakeholders.

• Ability to present information in public settings and large internal groups regarding GRA.

• Skills in developing proposals and business cases for both client and internal requirements.

• Bachelor's degree in a relevant discipline (or equivalent experience).

• Must prioritize customer success as highly as personal success.

• Willingness to travel as necessary to achieve objectives.

• Candidates must reside in the advertised state to be considered.

🏝️ Benefits

• 25 days of paid time off (15 vacation days and 10 sick days).

• Company holidays.

• Day off for your birthday.

• Paid time for volunteering activities.

• Fully paid parental leave.

• 401(k) retirement plan with company matching.

• Company-wide agile work policy promoting flexibility, trust, and work-life balance.

• Continuous learning and professional development opportunities.

• Chances for skill enhancement and career progression.

• A collaborative and inclusive global work environment.