Global Customer Support Engineer, German speaking

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver technical assistance to customers and prospects utilizing FRILO, DC Software, SCIA, or ALLPLAN.

• Independently resolve and document intricate inquiries from customers and sales partners using Dynamics and Salesforce.

• Conduct in-depth data analysis as required.

• Work closely with Product Management and Development teams to resolve customer issues.

• Provide mentorship to junior team members and fellow Support Engineers.

• Develop and maintain regional knowledge base articles, how-to guides, and instructional videos.

• Test new features to grasp their functionality for customer benefit.

• Communicate feedback to the product development team.

• Assist customers in understanding the software and incorporate their feedback into product development.

⛳️ Requirements

• Solid experience in structural foundation design, groundworks, and geotechnical calculations.

• A bachelor’s or master’s degree, preferably in Civil Engineering; candidates without a degree may also be considered if they exhibit exceptional industry and software expertise.

• Initial experience in IT support or CAD software applications.

• Familiarity with Building Information Modelling (BIM), including its future requirements and standards.

• Practical experience in 2D or 3D CAD drafting using applications such as FRILO, DC Software, SCIA, or Sofistik.

• Excellent communication and problem-solving abilities, capable of clarifying complex topics effectively.

• An approachable and collaborative mindset with a customer-focused and solution-oriented approach.

• Proficiency in both German and English, written and spoken.

🏝️ Benefits

• Remote work flexibility from anywhere in Germany.

• Hybrid work options available for employees located near offices in Munich, Stuttgart, or Dresden.

• Commitment to equal employment opportunities.

• Preferential consideration for applicants with severe disabilities or equivalent status when qualifications are equal.