Global Customer Operations Specialist

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee customer orders through the order-to-cash process, ensuring precise processing, fulfillment, invoicing, and timely delivery for both domestic and international clients.

• Address issues related to orders, inventory, transportation, pricing, credit, and documentation while proactively managing risks and escalations.

• Act as the primary liaison for customers, customs brokers, 3PL providers, and internal stakeholders regarding order status, shipments, and delivery performance.

• Coordinate activities related to international shipping and customs documentation with International Trade & Customs Compliance, customs brokers, and 3PL providers.

• Ensure the accuracy of import/export documentation, regulatory compliance, and timely clearance of shipments.

• Evaluate operational performance and generate reports to identify trends, enhance service levels, and drive process improvements.

• Collaborate with Supply Chain, Logistics, Sales, Finance, and Credit teams to resolve issues, meet customer needs, and achieve business goals.

• Maintain precise customer and shipping information in SAP S/4HANA.

• Assist with customer onboarding, account management, and system enhancements.

• Engage in continuous improvement initiatives, including EDI compliance, root cause analysis, and corrective actions.

⛳️ Requirements

• Bachelor's degree in business, Supply Chain, Logistics, International Trade, or a related field.

• Experience in customer operations, supply chain, logistics, or similar functions.

• Minimum of 1 year of relevant experience.

• Proficient in SAP S/4HANA or comparable ERP systems.

• Strong analytical, organizational, and problem-solving abilities.

• Proficient in Microsoft Office applications, especially Excel.

• Preferred experience working with customs brokers, third-party logistics (3PL) providers, and transportation partners.

• Preferred knowledge of international trade regulations, Incoterms, customs clearance processes, and trade documentation requirements.

🏝️ Benefits

• Comprehensive insurance package available from Day 1, including various health and wellness programs.

• Health, Dental, and Vision insurance.

• Health savings account.

• Flexible spending account.

• Life and accident insurance.

• Employee assistance program.

• Telehealth services.

• One-on-one health coaching.

• Supportive benefits for all stages of your life.

• 401(k) plan with up to 6% company matching, plus potential discretionary match at year-end.

• Short-Term Incentive/Performance bonuses.

• Flexible scheduling options.

• Vacation pay, up to three weeks (pro-rated for your first year of employment).

• Holiday pay for 12 holidays.

• Opportunities for career development and growth.

• Tuition/Education assistance programs.

• Access to LinkedIn Learning.

• Scholarship programs for employees' children.

• Parental leave.

• Bright Horizons Family Solutions – Back-up care, tutoring, etc.

• Adoption assistance.

• Bereavement leave.

• Up to $300 fitness reimbursement.

• Up to $300 massage reimbursement.

• Employee appreciation events.

• Employee discounts.

• Charitable giving opportunities.