Global Center of Excellence Lead

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Lead the Global Center of Excellence platform across various service lines and regions.

• Propel organizational transformation, foster innovation, ensure continuous improvement, maintain client focus, and achieve operational excellence.

• Offer strategic oversight for technology implementation, performance management, and innovation projects.

• Develop and enhance standardized operating procedures, governance frameworks, and quality assurance initiatives.

• Supervise the integration of IWMS, analytics dashboards, and incident management systems.

• Sponsor and evaluate performance metrics, KPIs, and SLAs.

• Coordinate global sourcing and vendor management, which includes contractor pre-qualification, compliance, and performance assessments.

• Oversee cross-functional program coordination and change management efforts.

• Directly supervise a team of 9.5 direct reports across Innovation & Change, Performance, HSSE, Engineering, and Sourcing.

• Serve as the primary escalation point for operational challenges, risk management, compliance, and HSSE issues.

• Represent the CoE in executive reviews, governance meetings, and business discussions.

• Facilitate talent development, training, and succession planning.

• Ensure adherence to JLL's HSSE Management System, ISO 45001, ISO 14001, and client-specific standards.

• Promote global cross-functional collaboration and knowledge sharing.

• Report directly to the Global Account Director.

⛳️ Requirements

• Minimum of 15 years of experience in corporate real estate.

• Proven expertise in IFM, Project Management, Transaction Management, Lease Administration, Occupancy Planning, and Finance Management within a global, multi-site context.

• Demonstrated leadership in managing Centers of Excellence or equivalent platforms.

• History of driving organizational transformation, innovation, and ongoing improvement.

• Strong understanding of governance models, quality management systems, ISO standards, compliance frameworks, change management methodologies, and process optimization.

• Proven HSSE management experience, including familiarity with ISO 45001 and ISO 14001 standards.

• Experience in implementing and optimizing IWMS, analytics, and reporting tools.

• Background in global sourcing and vendor management, including platforms like Avetta, ISNetworld, and Sedex.

• Ability to influence senior executives and manage complex stakeholder ecosystems in a client-facing environment.

• Advanced skills in data analysis, cross-functional program coordination, performance management, and KPI development.

• Exceptional communication, presentation, and relationship management abilities.

• Bachelor's degree in business, engineering, real estate, or a related discipline is required.

• Candidates must be eligible to work in the United States without sponsorship.

• PMP, Six Sigma, or equivalent Lean certifications are highly preferred.

• An MBA or relevant master's degree is preferred.

🏝️ Benefits

• 401(k) plan with matching contributions from the company.

• Comprehensive Medical, Dental & Vision Care coverage.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.

• Supportive culture that prioritizes mental, physical, and emotional well-being.

• Reasonable accommodations available for individuals with disabilities.