Global Care Navigator, Spanish Speaking

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support to members throughout their mental health care journey and facilitate their connection to care.

• Be available for incoming phone, chat, and email support in fluent languages.

• Aid with platform registration, technical troubleshooting, intake information, appointment scheduling and cancellations, as well as service explanations.

• Perform clinical needs assessments and create action plans.

• Refer members to suitable levels and types of care.

• Handle crises, including suicide risk, by offering immediate support, triage, safety planning, and follow-up.

• Deliver consultation, psychoeducation, empathy, and motivational support for mental health, substance use, and family or relationship issues.

• Conduct management consultation intake for global members and customers.

• Identify and address barriers to care and technical challenges.

• Research and document crisis resources for members across different countries.

• Acquire knowledge of current and new workflows, policies, and procedures through online and live training sessions.

• Summarize patient interactions in English within Spring Health’s documentation systems.

• Collaborate with internal teams to identify, report, and resolve issues.

• Engage in staff meetings, case consultations, training, and special internal projects.

• Adhere to Spring Health policies while maintaining confidentiality, compliance, and ethical standards.

• Monitor connection-to-care, productivity, and member satisfaction metrics.

⛳️ Requirements

• Master’s degree in a behavioral health field.

• Licensed counselor, psychotherapist, or social worker with the necessary credentials in the applicable U.S. state.

• Required licensure or certification as a counselor, social worker, psychotherapist, or psychologist.

• At least 2+ years of direct clinical care experience post-licensure.

• Proficient in written and verbal English and Spanish.

• Comfortable interacting with members from around the world.

• Proficient in using multiple computer platforms simultaneously and learning new systems.

• Ability to work Monday through Friday, from 9:00 AM to 5:30 PM ET.

• Willingness to work at least 3 holidays each year.

• Ability to maintain confidentiality, compliance, and ethical standards.

• Unrestricted clinical mental health license such as LCSW, LPC, LMFT, or equivalent.

• Possess an NPI number or the ability to obtain one prior to employment.

• Eligibility to work in the U.S.

🏝️ Benefits

• Health, dental, and vision benefits starting from day one.

• One Medical account available for team members and their dependents.

• HSA and FSA plans.

• Annual allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers.

• Paid vacation, sick leave, and company holidays.

• Gympass wellbeing benefit.

• Four-week fully paid sabbatical after four years of service.

• 4–4.5 months of fully paid parental leave.

• Sponsored Bright Horizons child care, backup care, and elder care services.

• Fertility care support provided through Carrot.

• $4,000 reimbursement for related fertility expenses.

• Employer-sponsored 401(k) matching up to 2% after 90 days of employment.

• Flexible work arrangements available.

• Focus Fridays.

• Quarterly Focus Weeks in development.

• Up to $1,000 reimbursement for professional development each calendar year.

• $200 annual donation matching.