Global Care Navigator

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Assist patients via phone, chat, and email during designated shifts in fluent languages.

• Oversee care coordination, which includes platform sign-up, technical troubleshooting, gathering intake information, scheduling and canceling appointments, and explaining the services available.

• Perform clinical needs assessments, create action plans, and refer members to suitable care levels and modalities.

• Evaluate and manage member crises, including suicide risk, by providing immediate support, triage, safety planning, and follow-up care.

• Offer consultation, psycho-education, empathy, and motivational support for mental health, substance use, and family or relationship issues.

• Participate in CIR intake and/or coaching services for global members and customers.

• Identify and address barriers to care, disruptions, and technical problems reported by members and providers.

• Research and document crisis resources for members located in various countries.

• Acquire knowledge of current and new workflows, policies, and procedures through online and live training sessions.

• Document patient interactions in English within online documentation systems.

• Collaborate with internal teams to identify, report, and resolve issues.

• Engage in staff meetings, case consultations, training, and special internal projects.

• Adhere to company confidentiality, compliance, ethical standards, and other policies.

• Report directly to the Manager of the Global Team in Clinical Operations.

⛳️ Requirements

• A Master’s degree in a behavioral health field.

• Licensure or certification as a counselor, social worker, psychotherapist, or psychologist.

• Counselor, Psychotherapist, or Social Worker with the appropriate credentials in your country of residence.

• A minimum of 2+ years of direct clinical care experience post-licensure.

• Fully bilingual in English and Dutch, both written and spoken.

• Excellent written and verbal communication skills in English and French.

• Proficient in using multiple computer platforms simultaneously and willing to learn new systems.

• Availability to work Monday to Friday, from 12pm to 8pm CEST.

• Legally authorized to work in the Netherlands without employer sponsorship.

• Must reside in the Netherlands.

🏝️ Benefits

• Supplementary health insurance coverage, including top-tier packages and dependent coverage.

• 20 no-cost therapy sessions for you and your dependents within 60 days of the start date.

• Professional Development Reimbursement for relevant learning and development expenses.

• Four-week fully paid sabbatical after your four-year Springaversary.

• Competitive total rewards package.

• Equal opportunity workplace with reasonable accommodations for qualified individuals with disabilities and disabled veterans.