Global Care Navigator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Guide members throughout their mental health care journey and facilitate their access to services.

• Assist patients through incoming communications via phone, chat, and email during shifts.

• Oversee care coordination tasks, which include platform registration, technical support, intake processing, appointment management, and service explanations.

• Perform clinical needs evaluations and create action plans, directing members to suitable levels and types of care.

• Address member crises, including those at risk of suicide, by providing real-time support, triage, safety planning, and follow-up care.

• Offer consultation, psycho-education, empathy, and motivational support for issues related to mental health, substance use, and family or relationship dynamics.

• Participate in management consultation intake for global members and clients.

• Identify and resolve challenges related to care access, technical difficulties, and issues reported by members or providers.

• Research and document crisis resources accessible to members in various countries.

• Review workflows, policies, and training materials presented in English, both written and spoken.

• Summarize patient interactions in English within online documentation platforms.

• Collaborate with internal teams to recognize, report, and address issues.

• Engage in staff meetings, case consultations, training sessions, and special internal projects.

• Adhere to Spring Health's policies and maintain confidentiality, compliance, and ethical standards.

• Achieve key performance indicators related to care connectivity, productivity, and member satisfaction.

⛳️ Requirements

• Master's degree in a behavioral health discipline.

• Credentials as a Psychologist, Registered Social Worker, or Psychotherapist in Canada.

• Licensure or certification as a counselor, social worker, psychotherapist, or psychologist.

• At least 2 years of direct clinical care experience following licensure.

• Proficient in written and spoken English.

• Comfortable engaging with members from around the globe.

• Able to use multiple computer platforms simultaneously and adapt to new systems.

• Availability to work from Sunday to Thursday, 4:30 PM to 1:00 AM ET (Toronto/New York time).

• Willingness to work on a minimum of 3 holidays each year.

• Additional fluency in Spanish and Canadian French is advantageous.

• Must uphold confidentiality, compliance, and ethical standards.

🏝️ Benefits

• Comprehensive health insurance coverage, including premium packages depending on provider and dependent needs.

• 20 complimentary therapy sessions for you and your dependents through Spring Internal within 60 days of your start date.

• Professional Development Reimbursement for applicable learning and development expenses.

• Four-week fully paid “Spring Renewal” sabbatical after four years of service.

• Commitment to an equal opportunity workplace and reasonable accommodations for qualified individuals with disabilities and disabled veterans.