Global Care Navigator

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Assist members throughout their mental health care journey and facilitate connections to appropriate care.

• Address incoming inquiries via phone, chat, and email during designated shifts.

• Oversee care coordination, which includes platform registration, technical troubleshooting, collection of intake information, scheduling and canceling appointments, and providing service explanations.

• Perform clinical needs assessments and guide members towards suitable care levels and modalities.

• Evaluate and manage member crises, including suicide risk, through immediate support, triage, safety planning, and follow-up.

• Deliver consultations, psycho-education, empathy, and motivational support for issues related to mental health, substance use, and family or relationship matters.

• Handle consultation intake for global members and clients.

• Identify and address barriers to care, disruptions, and technical challenges.

• Research and compile crisis resources for members located in various countries.

• Acquire knowledge of current and new workflows, policies, and procedures through online and in-person training.

• Document patient interactions in English within online systems.

• Collaborate with internal teams to identify, report, and resolve issues.

• Participate in staff meetings, case consultations, training sessions, and special internal projects.

• Adhere to confidentiality, compliance, ethical standards, and company policies.

• Report directly to the Manager of the Global Team in Clinical Operations.

⛳️ Requirements

• Master's degree in a behavioral health discipline.

• Licensure or certification as a counselor, social worker, psychotherapist, or psychologist.

• Licensed Psychologist with a master's degree and relevant credentials in Argentina.

• At least 2+ years of direct clinical care experience after obtaining licensure.

• Proficient in written and verbal English and Spanish.

• Comfortable engaging with members across the globe.

• Able to use multiple computer platforms simultaneously and adapt to new systems.

• Capable of thriving in a fast-paced and ever-changing environment.

• Availability to work on a minimum of 3 holidays per year.

• Required work schedule: Monday through Friday, 10:00 AM to 6:30 PM ART.

• Proficiency in English is necessary for policies, training, and documentation.

• Possess active independent authorization to practice as a Psychologist and maintain an active matrícula for the relevant province or jurisdiction.

• NPI number or the ability to obtain one prior to starting employment.

🏝️ Benefits

• Comprehensive supplementary health insurance, including premium packages and coverage for dependents.

• 20 complimentary therapy sessions for you and your dependents through Spring Internal within 60 days of your start date.

• Reimbursement for professional development related to learning and growth expenses.

• Four-week fully paid sabbatical following the four-year Springaversary.

• Full-time employees outside the US receive benefits through Deel.

• Ongoing feedback and opportunities for professional development.

• Flexible boundaries with opportunities to explore and innovate.