Global Benefits Manager – Total Rewards

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Accurately process enrollment, life-event modifications, and eligibility updates in a timely manner.

• Assist in executing annual enrollment processes, which include renewals, data submission and validation, as well as communications directed at employees.

• Prepare and conduct quality checks on enrollment, eligibility, and deduction files for carriers, brokers, and payroll.

• Examine employee policies and communications related to eligibility, enrollment windows, deadlines, and access to plans.

• Address Tier-2 employee benefits inquiries and direct complex cases appropriately.

• Respond to questions regarding benefits provisions, eligibility criteria, and published policies, utilizing approved content.

• Maintain and update employee-facing benefits Q&A and knowledge resources for current country-specific plan details.

• Adhere to established administrative processes while identifying process gaps or recurring issues.

• Keep audit-ready records of enrollment, eligibility, and life-event occurrences.

• Manage personal, health, and dependent information in compliance with data privacy policies and local regulations.

• Contribute to the development and upkeep of enrollment and eligibility Standard Operating Procedures (SOPs).

• Recognize and interpret statutory requirements, plan terms, deadlines, and eligibility criteria at the country level.

• Gather feedback from stakeholders and employees regarding vendor and carrier performance.

• Complete benefits surveys, benchmarking questionnaires, and structured data requests.

• Provide answers to questions and review work within the Benefits team as required.

⛳️ Requirements

• Generally requires 6–8 years of experience in benefits enrollment, eligibility, or life-event administration.

• Background in HR, HRIS, payroll, insurance carriers, or broker/consulting environments.

• Familiarity with global responsibilities or multi-country benefits programs.

• Strong attention to detail, especially concerning enrollment and eligibility data.

• Understanding of data privacy principles related to personal and health information management.

• Experience adhering to documented processes and controls, including support for benefits or HR audits, statutory filings, or data reconciliation requests.

• Exposure to Lean, Six Sigma, or similar process-improvement methodologies, either through coursework or practical application.

• Excellent professional communication skills for employee-facing interactions.

• Practical experience in writing AI prompts for benefits-related tasks and evaluating output for accuracy.

• Advanced or fluent proficiency in English, both written and spoken.

• Native or fluent in Spanish.

🏝️ Benefits

• Flexible and accommodating work environment.

• Continuous opportunities for learning and growth.

• Culture centered around feedback sharing.

• Workplace focused on inclusivity and belonging.

• Background check contingent upon local laws and candidate privacy notice.

• AI-assisted resume screening.