Global Accounts Program Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Establish and nurture relationships with key decision makers and influencers among customers.

• Act as the main customer liaison during project deployments, service level agreements, service tickets, risks, and escalations.

• Oversee financial accountability and ensure KPI achievement throughout the account.

• Enhance customer satisfaction through the implementation of best practices and the allocation of aligned resources.

• Conduct lessons learned sessions and implement corrective actions.

• Organize regular stakeholder meetings and quarterly business reviews.

• Create and sustain account-specific playbooks and standard operating procedures.

• Support design and deployment standards while ensuring innovation, quality, and consistency.

• Guarantee business outcomes, user experience, and user adoption within the client organization.

• Lead global team meetings with project managers, offering direction and support.

• Facilitate project kick-off meetings across sales, engineering, programming, fabrication, and installation.

• Develop and oversee project schedules, coordinating resource allocation.

• Manage the transition from project completion to service ownership.

• Supervise recruitment, interviewing, hiring, training, and staffing for essential account roles.

• Organize meetings, documentation, resources, and contacts; serve as the escalation point for customers.

• Address international project and service requirements.

⛳️ Requirements

• A minimum of a 4-year degree or equivalent industry experience is mandatory.

• At least 5 years in a project/program management or leadership position (both direct and indirect) is required.

• A minimum of 5 years of experience in IT technology service or enterprise technology management is preferred.

• Previous experience with international accounts/program deployments is advantageous.

• Possession of a valid and current PMP, PgMP, or Prince2 certification is preferred.

• Experience in the AV industry is considered a plus.

• Must demonstrate the ability to lead and contribute individually, as well as collaborate effectively within a team and across functional areas.

• Strong written and verbal communication skills, along with professional, interpersonal, and relationship-building abilities.

• Solid business acumen with the capacity to interface credibly at the CxO level.

• Proven ability to multitask, prioritize, manage time efficiently, and work independently.

• Exhibit leadership and management capabilities in a team-oriented, collaborative environment.

• Outstanding strategic thinking and structured problem-solving skills.

• Technical proficiency and a credible understanding of Audio/Visual, Collaboration, and Meeting space technologies.

• In-depth knowledge of regional differences to support international deployments.

• Proficient in Microsoft Office (Word, Excel, Outlook), Microsoft Project, and Adobe Acrobat.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional growth and advancement.

• Flexible work hours and remote work options.

• Generous paid time off and holiday schedule.