Gift Processing Executive

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Process, code, and reconcile donations across all pertinent giving channels, including manual downloads and platform outputs.

• Assist with daily, weekly, month-end, and year-end reconciliation between CRM and bank data.

• Ensure accurate maintenance of donor and gift records while upholding data integrity and policy compliance.

• Promptly resolve processing exceptions to minimize backlog and support financial reporting.

• Conduct appropriate bank account administration and prepare bank information for CRM reconciliation.

• Manage giving platforms, ensuring that outputs are downloaded, verified, and processed on schedule.

• Prepare files, reports, and outputs for senior review.

• Execute routine bank data checks and downloads.

• Update Gift Aid declarations and maintain comprehensive audit trails.

• Prepare data for Gift Aid checks and claims prior to senior review.

• Contribute to the cross-team Gift Aid improvement initiative.

• Ensure data quality to maximize eligible claims and mitigate compliance risk.

• Document processes, maintain procedure manuals, and identify opportunities for workflow enhancements.

• Participate in continuous improvement initiatives aimed at reducing manual intervention and enhancing reporting.

• Assist in cross-training and the distribution of knowledge to minimize single points of failure.

• Take into account processing implications when developing new giving products or supporter journeys.

• Collaborate with Supporter Care, Finance, Data & Insight, and CX project teams.

• Prepare basic operational data or summaries for CX project initiatives.

• Promote and advocate for Animals Asia to the broader public.

• Adhere to established Animals Asia procedures and policies.

⛳️ Requirements

• Experience in gift processing, supporter care, finance administration, or similar operational roles.

• High level of accuracy and attention to detail, particularly in financial or data-sensitive tasks.

• Comfortable working under direction, following established procedures, and appropriately escalating issues.

• Strong understanding of CRM systems and donor data management.

• Experience with Blackbaud CRM is desirable but not mandatory.

• Ability to manage routine workloads and meet daily/weekly deadlines.

• Demonstrated ability to handle time-sensitive workloads and prioritize competing tasks.

• Strong communication skills and a collaborative working style within a small, dynamic, cross-functional team.

• Valuable experience with reconciliation, bank data, or Gift Aid administration.

• Well-organized and steady, exhibiting a reliable and resilient approach.

• Solution-oriented with a proactive, “can do” mindset and intellectual curiosity.

• Comfortable taking ownership and working within a structured workflow.

• Professional, discreet, and committed to maintaining confidentiality.

• Thoughtful, considerate, and aligned with the values of Animals Asia.

• Supportive and proactive team player who collaborates effectively with senior colleagues to achieve shared goals.

• A passion for animal welfare is desirable.

• Able to work efficiently from home with a stable internet connection.

• Willing to work occasional extended hours during peak periods.

• Able to accommodate flexible working hours with global colleagues.

🏝️ Benefits

• Remote work from home.

• Flexible working hours with global colleagues.

• Occasional extended hours during peak periods.

• Inclusive workplace that welcomes candidates from diverse backgrounds, experiences, and perspectives.