German-Speaking Travel Portal Support Agent

This is a fully remote position, open to applicants in Greece.

📋 Description

• Serve as the initial point of contact for travelers throughout the entire booking process.

• Provide support to customers via phone, email, and chat platforms.

• Manage cancellations and modifications for flights, hotels, and packages.

• Handle requests for refunds, inquiries about charges, and payment clarifications.

• Assist customers with their existing reservations.

• Address travel-related complaints and facilitate service recovery.

• Support partner and extranet accounts.

• Respond to customer reviews and information requests.

• Primarily assist customers in German, with English support as needed based on daily demand.

• Complete onboarding training on travel systems, booking processes, and customer scenarios.

• Engage in ongoing coaching and quality feedback sessions.

⛳️ Requirements

• German language proficiency at C1 level or native-level fluency (mandatory).

• English language proficiency at B2+ for training, tools, and overflow assistance.

• Ability to primarily support customers in German, with English overflow as necessary depending on daily demand.

• Successful completion of assessments in both German and English languages.

• Availability for rotational shifts from Monday to Friday and weekends.

• Availability during service hours from 08:00 to 00:00.

• Willingness to work remotely from any location in Greece.

• Experience in customer support via phone, email, and chat.

• Interest or experience in travel-related problem solving, customer interaction, and fast-paced international environments.

🏝️ Benefits

• Productivity bonus: Up to 10% of gross salary based on KPIs.

• Meal allowance through Edenred Ticket Restaurant up to €100 per month.

• Full relocation package includes flight tickets, hotel accommodation for 2 weeks, and real estate agency fees.

• €250 relocation allowance and real estate agency fees covered under the flexible relocation option.

• 15 days of fully paid training.

• Continuous coaching and quality feedback.

• Private healthcare benefits.

• Exclusive employee discounts.

• Free online Greek language courses.

• Opportunities for career growth within a leading global travel and customer experience company.

• International, multicultural, and inclusive company culture.

• Team events, community initiatives, and corporate social responsibility programs.

• Remote work flexibility from anywhere in Greece.