This is a fully remote position, open to applicants in Greece.

📋 Description

• Assist German-speaking customers via phone, email, and chat.

• Resolve technical problems related to products, devices, applications, and digital services.

• Provide support for inquiries regarding accounts, billing, payments, orders, and deliveries.

• Manage refunds, cancellations, and claims according to established procedures.

• In sales teams, recommend appropriate products, upgrades, and renewals.

⛳️ Requirements

• Proficient in German at a native or C1 level.

• English proficiency at B2 level or above.

• Strong computer skills.

• Minimum typing speed of 25 words per minute.

• A quiet and conducive workspace.

• Reliable internet connection.

• Friendly, patient, and focused on solutions.

• Experience in customer service, technical support, or sales is advantageous but not mandatory.

• Must be based in Greece or willing to relocate there.

🏝️ Benefits

• Opportunity to work from home in designated teams.

• Flight ticket back home every six months for selected remote positions.

• Relocation assistance for candidates moving to Greece.

• Monthly productivity bonus of up to €250.

• Quarterly sales bonus of up to €900 for teams focused on sales.

• Comprehensive paid training and a support period with experienced colleagues before starting independently.

• A supportive international team environment, even when working remotely.

• 8-month contract with the possibility of extension.