German-Speaking Automotive Service Representative

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver exceptional customer service to users of digital automotive solutions.

• Address inquiries and troubleshoot problems through phone, email, and chat.

• Provide customized solutions and empathetic communication to guarantee customer satisfaction.

• Precisely document customer interactions.

• Conduct follow-ups to verify issue resolution.

• Work collaboratively with cross-functional teams to improve customer experience.

⛳️ Requirements

• Fluency in German (native-level preferred).

• Proficiency in English is advantageous.

• Excellent communication skills.

• Customer-oriented mindset.

• Flexibility to adapt to various shifts.

• Capability to work in a remote environment.

• Strong problem-solving abilities.

• Attention to detail.

• Previous experience in customer service, contact centers, or related fields is a bonus, but not mandatory.

🏝️ Benefits

• Meal allowance of 7.63 EUR per working day.

• Position bonus for Braga: 20 EUR gross/year.

• Health insurance available from day one with an employee contribution.

• Free health insurance after six months of employment.

• Remote work model available from continental Portugal.

• Permanent contract.

• Opportunities for career advancement.

• Supportive work environment.