German Customer Support, Sales Specialist

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Deliver exceptional customer support in German, assisting clients with their inquiries and requests.

• Address technical, billing, and service-related questions while providing suitable solutions.

• Professionally manage customer complaints and ensure prompt resolution.

• Troubleshoot customer issues and escalate cases as necessary.

• Accurately document and record all customer interactions.

• Gather essential information to facilitate effective case resolution.

• Recognize and communicate relevant sales and cross-selling opportunities.

• Keep abreast of products, services, and processes.

• Adhere to established quality standards, internal procedures, and customer service protocols.

• Ensure compliance with GDPR, consumer safety regulations, and internal policies.

• Escalate any product safety or regulatory concerns through the appropriate channels.

• Identify recurring customer issues and provide feedback for ongoing improvement.

• Represent the brand with professionalism and contribute to a superior customer experience.

⛳️ Requirements

• C1 proficiency in German, both written and spoken.

• B1 proficiency in English.

• High School Diploma.

• Previous experience in customer service or sales is preferred but not mandatory.

• Excellent communication and interpersonal abilities.

• Customer-focused mindset with a professional and positive demeanor.

• Capacity to handle complaints with composure and efficiency.

• Strong problem-solving and troubleshooting capabilities.

• Comfortable identifying sales and cross-selling opportunities.

• Good organizational skills and attention to detail.

• Ability to adhere to structured processes and quality standards.

• Willingness to learn and grow within a dynamic customer service environment.

• Availability for full-time work.

• Flexibility in working hours and potential schedule adjustments.

🏝️ Benefits

• Performance bonus of up to 10% of gross salary after three months, based on KPI performance.

• Unlimited sales bonus, averaging around €200 per month.

• Signing bonus of €2,000, distributed in six installments (€300 x 5 + €500).

• First installment of the signing bonus paid at the conclusion of training.

• Monthly meal allowance ranging from €80 to €100, based on the number of days worked during the month.

• Health insurance provided through Generali.

• Access to a Multisport and/or Coolfit card.

• Opportunity to utilize a learning and development platform.

• Comprehensive paid training prior to independently managing customer interactions.

• Continuous learning and development opportunities available.

• Work in an international, customer-oriented environment.