General Manager – Studio Director

This is a fully remote position, open to applicants in Utah.

📋 Description

• Take ownership of the Studio Director P&L, which encompasses revenue, retention, margin, and growth, while delivering the business plan in alignment with EverPro’s objectives.

• Establish and advocate for the product’s strategic direction informed by market conditions, customer insights, competitive positioning, and value creation.

• Identify target customer segments and synchronize the product roadmap, go-to-market approach, and resources accordingly.

• Enhance revenue from payments and financial services in conjunction with subscription revenue by promoting payments attachment, activation, volume, and monetization.

• Establish and guide pricing, packaging, and monetization strategies.

• Represent the business during monthly and quarterly reviews, budgeting, forecasting, and long-term planning sessions.

• Direct product, engineering, customer experience, sales, and marketing teams through a dotted-line reporting structure.

• Set objectives, hold leaders accountable, and make decisions regarding hiring, performance management, development, and personnel matters.

• Foster a culture of high ownership and make decisions regarding resourcing and investments.

• Manage product-roadmap prioritization in collaboration with product and engineering leads.

• Engage directly with studios, prospects, and key accounts to guide decision-making.

• Identify and pursue partnerships and ecosystem opportunities.

• Collaborate with shared corporate functions and the Payments organization.

• Work with other EverPro GMs and leaders on common goals and opportunities.

• Drive key financial, operational, customer satisfaction, product, and efficiency KPIs.

• Leverage data, analytics, customer feedback, and market trends for informed decision-making.

• Enhance cross-functional workflows and business performance management.

⛳️ Requirements

• Over 8 years of progressive leadership experience in SaaS or technology companies, including general management or ownership of a business unit or product line.

• Proven P&L accountability and a history of growing a small-to-mid-sized software business at double-digit growth rates.

• Experience leading multiple functions within a direct or matrixed organization, including product, engineering, customer experience, sales, and marketing, with a focus on hiring and developing leaders.

• Familiarity with payments or financial services offerings embedded in software—preferably integrated payments in vertical SaaS—covering aspects like attachment, pricing, monetization, and collaboration with a payments or fintech organization.

• Capability to operate within a larger, matrixed organization while managing an independent business.

• Background in vertical SaaS catering to small businesses; experience in studio, fitness, education, class management, or related markets is a significant advantage.

• Bachelor’s degree is required; an MBA or advanced degree is a plus.

• Strong understanding of SaaS models and metrics.

• Knowledge of SaaS and payments economics and strategies for optimizing the combined business.

• High level of financial literacy.

• Must be eligible to work without sponsorship.

• Willingness and ability to travel to the corporate headquarters in Denver, Colorado, or other office locations across North America.

🏝️ Benefits

• Flexibility to work in a manner that suits you best within your country of employment – whether in-office, remotely, or in a hybrid setup.

• Ongoing investment in your professional growth through Udemy.

• Comprehensive health and wellness benefits, including an annual wellness stipend.

• 401k plan with up to a 4% match and immediate vesting.

• Flexible and generous (FTO) time-off policy.

• Employee Stock Purchase Program.

• Student Loan Repayment Program.