General Manager, Home Services

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Take ownership of KPI attainment for the Home Services sector, encompassing NTP, installations, and project cash margins.

• Develop and expand consumer product offerings in HVAC & HP, generators, roofing, and various other home services.

• Direct strategy, operations, and implementation to achieve Home Services objectives.

• Manage the Home Services P&L and metrics, fostering growth, robust unit economics, and operational efficiency.

• Assemble the supporting team for the business.

• Enhance account management and business development operations.

• Define and execute the go-to-market strategy across dealer, OEM, and Inside Sales channels.

• Create fulfillment strategies and establish partnerships for each home services product.

• Identify and secure strategic business development alliances.

• Expand OEM partnerships in HVAC & HP, generators, roofing, and related categories.

• Collaborate with engineering and product teams on scalable platform tools and consumer app integration.

• Work alongside Capital Markets and Finance on funding requirements, pricing, FICO standards, capital provider diligence, and financing needs.

• Collaborate with the Loan GM team to introduce a home services loan product.

• Partner with CX to uphold a high-quality customer experience as Home Services expands.

• Coordinate with Palmetto business leaders to integrate Home Services into the consumer marketplace and product ecosystem.

• Report to the SVP & GM, Palmetto Lab.

⛳️ Requirements

• Expert in go-to-market strategies with a solid grasp of testing and scaling channel throughput.

• Demonstrated capability to lead cross-functional teams in a dynamic, high-growth setting.

• 10-15 years of experience, including leadership positions within the home services sector (HVAC & HP, generators, roofing, or similar fields).

• Proven track record in a GM, senior sales leadership, or business unit leadership role, managing both strategic direction and operational execution.

• History of building and scaling account management and business development teams.

• Extensive network within the home services ecosystem, including dealers, OEMs, distribution partners, and sales executives.

• Strong understanding of home services sales channels, dealer networks, and go-to-market strategies.

• Experience in launching new product lines with OEM partners.

• Background in developing or supporting consumer finance (lease or loan) or embedded financial products is advantageous.

• Successful completion of a background check is mandatory for employment.

🏝️ Benefits

• Unlimited PTO

• Medical coverage

• Dental coverage

• Vision coverage

• Paid parental leave

• Retirement plans

• Promote-from-within culture

• Talent development and career growth opportunities

• Purpose-driven work

• A culture focused on collaboration, impact, and balance