General Manager, B2B Marketplace – VP Level

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the performance and operations of Vetcove's Clinic Purchasing Platform.

• Mentor and lead two seasoned managers in charge of Account Management and Customer Experience, supervising around 15 customer-facing professionals.

• Collaborate with Product, Engineering, Sales, Marketing, and Operations teams to prioritize customer requirements and drive initiatives across departments.

• Collect customer and market feedback to guide commercial strategies, product development, and long-term investment choices.

• Review and provide insights on executive-level customer materials, such as proposals, business reviews, strategic plans, and performance updates.

• Enhance processes, metrics, and operating rhythms utilized by the Account Management and Customer Experience teams.

• Conduct regular business reviews with managers to assess account health, pinpoint opportunities and risks, and ensure adherence to priorities.

• Travel up to 25% to engage with enterprise customers for strategic planning sessions, business reviews, and executive relationship cultivation.

⛳️ Requirements

• Bachelor's Degree.

• Over 8 years of experience in account management, relationship-based sales, or a related field.

• Previous management experience, including overseeing managers or guiding teams through other leaders.

• Demonstrated experience in managing complex enterprise relationships.

• A desire to engage with the details of ongoing projects, even in a high-level role.

• Strong attention to detail coupled with excellent project management skills.

• An interest in data and quantitative problem-solving.

• Ability to adapt swiftly and handle multiple concurrent responsibilities.

• Proficiency in Excel, PowerPoint, and Word.

• A positive outlook and a collaborative spirit; exceptional teamwork skills.

• Comfortable thriving in a fast-paced environment.

• Must have legal authorization to work in the United States.

• Vetcove is not able to sponsor work visas.

• Successful completion of a background check is required.

🏝️ Benefits

• Fully remote work within the USA.

• Comprehensive Medical, Dental, and Vision Insurance.

• Automatic contributions to 401k.

• Employee referral program.

• Home office setup support.

• Bi-annual company retreats.

• Flexible vacation policy.

• Equity options.

• Monthly team events.

• Performance bonuses.

• Background check required for employment.