General Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full responsibility for the P&L, which encompasses revenue, gross margin, EBITDA, net revenue retention, and cash flow.

• Manage the monthly operational rhythm, including KPIs, forecasts, and action plans, while reporting to the Solen Portfolio Leader.

• Enhance the Business Health Score tier and improve the Rule of 40 performance.

• Contribute to EBITDA growth in alignment with Solen's Annual Operations Goal.

• Lead the budgeting and forecasting processes with a focus on ROI discipline.

• Achieve double-digit annual growth in ARR through acquiring new clients, expanding existing accounts, adjusting pricing strategies, and enhancing retention.

• Oversee the sales pipeline from initial contact to the signing of agreements.

• Develop a scalable sales playbook and transition strategy from local agency contracts to statewide agreements.

• Manage pricing strategies, packaging, contract terms, and price adjustments.

• Minimize churn by proactively identifying at-risk accounts and implementing retention strategies.

• Identify, source, evaluate, and support the integration of potential acquisition targets.

• Create a 1–3 year industry thesis and an ROI-prioritized product roadmap.

• Collaborate with product and engineering teams on delivery and related workflows.

• Maintain executive relationships with key accounts, including renewals, escalations, and expansions.

• Coordinate client services, onboarding procedures, and product adoption initiatives.

• Represent the organization at WIC, public health, and government technology conferences and associations.

• Lead a team of 5–10 across sales, client services, product, and operations.

• Recruit, train, and, when necessary, replace team members; develop documentation and facilitate cross-training.

• Promote AI adoption across functions and establish revenue-generating AI product capabilities.

• Own and execute the multi-year value creation strategy.

⛳️ Requirements

• A minimum of 8 years in operations, sales, business development, or general management.

• At least 5 years of experience within the industry or selling to it.

• In-depth knowledge of how government health and human services programs operate, including key buyers and funding sources.

• Proven experience managing a P&L or functional budget with monthly metrics reporting.

• Documented history of multi-year revenue growth that you directly contributed to, complete with before-and-after figures.

• Experience in personally closing and expanding significant accounts.

• Ability to provide customer references within the vertical.

• Experience in hiring and replacing direct reports as necessary.

• Preferred experience in buying or selling B2B software to industry clients.

• Experience in leading price increases, packaging modifications, churn reduction, or product repositioning is preferred.

• Familiarity with sourcing, due diligence, or integrating acquisitions is preferred.

• Industry visibility through speaking engagements, associations, analyst relationships, or a recognized network is preferred.

• Experience in building and executing a multi-year operating or value creation plan with defined targets is preferred.

• Previous experience deploying AI in a business function or product is preferred.

• Understanding of state and local health department procurement processes, including RFPs, statewide contracts, and reseller channels is preferred.

🏝️ Benefits

• Take ownership of a profitable software business and its P&L from the outset.

• Enjoy autonomy in developing the commercial engine, processes, and team within Solen's business framework and targets.

• Benefit from a long-term outlook with no pressure for a forced exit.

• Receive direct coaching from the Portfolio Leader.

• Gain access to the portfolio, best-practice guilds, and functional leads across vertical software.