General Manager

This is a fully remote position, open to applicants in Australia, +1 more country.

📋 Description

• Take ownership of the Oceania commercial performance, encompassing new business initiatives, expansion efforts, and customer retention.

• Develop the regional strategy, operational plan, and segment focus within the AU/NZ joinery market.

• Manage the regional budget, forecasts, and contribution margins effectively.

• Establish and maintain the regional operating rhythm, which includes conducting pipeline reviews, account planning, handling escalations, and ensuring cross-functional collaboration.

• Enhance pipeline health, forecast accuracy, and deal strategy in partnership with Sales leadership.

• Accelerate time-to-value, adoption rates, renewals, and support quality for AU/NZ clientele.

• Address the time zone disparities between regional customers and US-based support teams.

• Define hiring profiles and engage actively in recruiting, interviewing, hiring, and performance discussions.

• Build trustworthy relationships with global functional leaders and address alignment challenges.

• Serve as the representative for INNERGY in the region by engaging in education, associations, industry events, partnerships, and promoting the local market narrative.

• Provide feedback on regional product and leadership needs specific to Oceania.

⛳️ Requirements

• Over 10 years of experience in B2B software, with responsibility for a regional or business-unit performance encompassing both new business and retention.

• Proven ability to achieve results through a matrix structure, working with individuals you do not directly manage.

• Experience overseeing a budget and contribution margin, along with a reliable forecast that leadership trusts.

• Proficient in SaaS metrics such as ARR, net revenue retention, pipeline coverage, forecast accuracy, and time-to-value.

• Established credibility with shop owners and executives, comfortable serving as INNERGY's public representative in the region.

• Must be located in Australia or New Zealand.

• Willingness to regularly overlap with US working hours.

• Bonus: familiarity with software used in joinery, cabinetry, architectural woodworking, manufacturing, or construction sectors.

• Bonus: experience with ERP, CAD/CAM, or vertical SaaS solutions.

• Bonus: established network within AU/NZ industry associations, educational institutions, and partners.

• Bonus: prior experience in a PE-backed organization, including sponsor reporting obligations.

• Bonus: experience managing customer support or success across different time zones.

🏝️ Benefits

• Competitive compensation based on experience, skills, and local market conditions.

• Benefits (specific details to be provided by the recruiter).

• Opportunity for remote work.

• Flexible scheduling to facilitate overlap with US working hours.

• Accessibility adjustments available during the hiring process.