General Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish Dynata+ as the main self-service platform for Dynata.

• Drive the adoption of the platform across various business units within the enterprise.

• Create a scalable product-led growth engine.

• Achieve revenue growth, profitability, and customer retention targets.

• Define a long-term ecosystem strategy that includes APIs, integrations, and AI capabilities.

• Transition Dynata towards a model focused on platform-centric operations.

• Define a multi-year vision and roadmap for the platform.

• Lead the governance and prioritization of the platform.

• Chair the Dynata+ Executive Steering Committee.

• Identify opportunities for adjacent growth and new use cases.

• Evaluate AI-enabled capabilities in areas such as survey programming, targeting, reporting, and workflow automation.

• Own the roadmap for sample, scripting, analytics, and visualization.

• Translate commercial priorities into product requirements.

• Manage intake, prioritization, and release management processes.

• Ensure the platform meets enterprise-grade reliability, compliance, and scalability standards.

• Own the design of the user experience and customer journey.

• Define the API and ecosystem strategy.

• Oversee revenue, cost structure, profitability, and forecasting.

• Develop annual operating plans and budgets.

• Define models for pricing, packaging, and monetization.

• Build investment cases for new capabilities.

• Manage ARR, NRR, gross margin, churn, CAC, conversion rates, and active users.

• Create operating agreements and service models.

• Support the migration from fragmented tools to cohesive platform capabilities.

• Represent Dynata+ in executive planning forums.

• Own the product-led growth strategy from acquisition to expansion.

• Lead the inbound sales process and optimize conversion.

• Collaborate with enterprise sales teams to define rules of engagement.

• Work alongside marketing for demand generation and positioning initiatives.

• Manage activation, adoption, retention, and expansion efforts.

• Build scalable processes for customer success.

• Create health scores and mechanisms to prevent churn.

• Utilize customer insights to shape roadmap priorities.

• Partner with the CTO and engineering leadership.

• Manage influence with dedicated engineering resources.

• Ensure discipline in delivery governance and release processes.

• Balance immediate commercial delivery with long-term architectural needs.

• Achieve agreed-upon revenue and profitability targets.

• Establish a strategic platform vision for the next three years.

• Increase platform adoption across Dynata.

• Launch capabilities for scripting, analytics, and visualization.

• Enhance conversion, retention, and NRR.

• Build scalable governance and operational mechanisms.

• Position Dynata+ as the foundational platform ecosystem for Dynata.

⛳️ Requirements

• Demonstrated success in leading SaaS, platform, analytics, data, insights, or research technology businesses.

• Significant experience with P&L ownership and general management.

• Proven track record of scaling product-led growth and enterprise sales initiatives.

• Strong background in customer success and retention strategies.

• Ability to influence engineering teams without direct reporting lines.

• Excellent executive presence and stakeholder management skills.

• Preferred expertise in market research technology, survey software, analytics and visualization platforms, workflow automation platforms, or customer experience and insights technology.

🏝️ Benefits

• A discretionary incentive program may be included as part of the compensation package.

• Comprehensive medical and other benefits, contingent on full-time employment status.

• An inclusive and accessible work environment.

• Accommodations are available upon request for all aspects of the selection process.