GCM Client Administrator IV

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Oversees all elements of Global Capital Markets trust or entity administration and servicing for high net-worth private and institutional clients.

• Assists senior account relationship managers.

• Acts as the administrator for large and/or highly complex clients.

• Functions as the primary point of contact or relationship leader for clients.

• Engages in daily communication with clients to address inquiries and facilitate their requests.

• Handles transactions, including the collection of essential documents, cash disbursements, trades, account balances, new account setups, discretionary distributions, and trust terminations.

• Ensures effective administrative management for assigned accounts.

• Provides insights into processes, procedures, and strategic decisions.

• Manages client relationships and recommends account design and administration strategies.

• Supports senior account representatives in revenue-generating activities, documentation, and meetings.

• Oversees the implementation of client strategies.

• Manages relationships with internal and external service partners and resolves any issues that arise.

• Keeps updated with industry knowledge and communicates it both internally and externally.

• Applies corporate policies and procedures in complex scenarios.

• Maintains controls to minimize potential losses.

• Provides support, coaching, and mentoring to team associates assigned to them.

• Complies with risk and regulatory standards and escalates any risk-related issues.

• Fosters a sense of belonging and embodies the M&T Bank brand.

• Upholds internal control standards and implements findings from audits and regulatory reviews.

• Performs other related duties as assigned.

⛳️ Requirements

• Bachelor’s degree and a minimum of 2 years of relevant work experience with direct client interaction, OR in lieu of a degree, a combined minimum of 6 years of higher education and/or work experience, including at least 2 years of relevant client-facing experience.

• Strong emphasis on customer service and satisfaction.

• Exceptional verbal and written communication skills.

• Degree focus in Finance, Business, Economics, or Accounting.

• CCTS (Certified Corporate Trust Specialist) certification for those with a corporate trust focus.

• Proficient in relevant software applications, with the capacity to quickly learn new applications.

• Experience working collaboratively within a team environment.

• Excellent interpersonal skills with the ability to cultivate a significant level of trust with clients; displays empathy and a genuine interest in working with people.

• Self-assured.

• Proven capability to collaborate effectively with highly skilled and successful individuals.

• Advanced analytical skills.

• Demonstrated ability to build strong working relationships with administrative support areas relevant to the business unit and/or division.

• Experience in fostering positive working relationships while maintaining integrity and professionalism.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching.

• Generous paid time off and holiday schedule.

• Professional development and continuing education opportunities.