Full Stack Software Engineer, Support Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and develop systems that connect ClickHouse customers with the supporting teams.

• Create intelligent routing and decision-making systems to allocate tasks effectively and designate responsibility.

• Innovate AI-driven experiences for both customers and internal teams.

• Build internal platforms and tools for Support, RevOps, and GTM teams.

• Develop integrations across various systems such as Salesforce, live chat, incident management, Slack, GitHub, and more.

• Establish automation and observability systems to minimize repetitive tasks and highlight failures.

• Collaborate with core Engineering to deploy systems into production.

• Take ownership of code reviews, testing, monitoring, and the ongoing enhancement of delivered systems.

⛳️ Requirements

• 3–5 years of experience in building and deploying full-stack software in a production environment.

• Proficiency in TypeScript/JavaScript, Node.js, and React or similar technologies.

• Experience in developing APIs, webhooks, and integrations between distributed systems.

• Practical experience as a support or technical support engineer, or in creating tools/integrations for Support, CS, or RevOps teams.

• Familiarity with Git and secure, version-controlled deployment processes.

• Capability to convert operational requirements into solutions that non-engineers can understand.

• Self-motivated, inquisitive, and capable of managing problems from start to finish in a remote, globally distributed setting.

• Comfort in utilizing AI tools as part of daily development practices.

• Experience in creating LLM-powered features in a production context is a plus.

• Salesforce platform experience or relevant certifications are advantageous.

• Familiarity with Pylon, incident.io, PagerDuty, Zendesk, Slack APIs, or GitHub APIs is a plus.

• Experience with ClickHouse or other analytical databases is an additional benefit.

• Background in early-stage, greenfield, support, RevOps, or business-systems environments is an asset.

🏝️ Benefits

• Flexible work environment with remote-friendly options.

• Employer contributions to healthcare plans.

• Stock options available for every new team member.

• Flexible time off policies in the US.

• Generous time-off allowances in other countries.

• USD$500 allowance for home office setup for remote employees.

• Opportunities to connect with colleagues at company-wide offsite events.