Full Stack Java Engineer – Workforce Management, WFM

This is a fully remote position, open to applicants in New York.

📋 Description

• Design, develop, test, and maintain scalable backend services utilizing Java, Spring Boot, and established software engineering methodologies.

• Create modern web applications using React, TypeScript, reusable components, responsive design, and accessible interaction patterns.

• Develop and consume REST APIs employing an API-first approach.

• Maintain clear OpenAPI/Swagger contracts and ensure effective error handling.

• Contribute to modular and maintainable solutions leveraging microservices, along with object-oriented and event-driven design patterns.

• Utilize Node.js for lightweight services, backend-for-frontend components, integrations, or development tooling.

• Design and optimize PostgreSQL data models and queries with a focus on data integrity, performance, and audit history.

• Implement and support integrations with both internal and external systems using REST APIs, webhooks, messaging, and other integration methodologies.

• Containerize applications and aid in cloud-based deployment patterns, configuration management, and environmental consistency.

• Build and maintain Jenkins-based CI/CD pipelines featuring automated testing, quality gates, and repeatable deployments.

• Instrument applications with structured logging, metrics, tracing, and actionable error reporting.

• Troubleshoot functional and production issues while enhancing application performance, resilience, scalability, and maintainability.

• Collaborate with Product, UX, QA, DevOps, Architecture, and other engineers through design sessions, code reviews, planning, and continuous improvement.

⛳️ Requirements

• A minimum of 5 years of full-stack software development experience, including contributions to production applications.

• Practical experience with Java and Spring technologies, especially Spring Boot, REST services, persistence, security, and automated testing.

• Frontend development experience with Angular or React, TypeScript, HTML, CSS, component-based design, state management, and contemporary testing practices.

• Familiarity with Node.js for lightweight services, integrations, build tooling, or supporting components.

• Experience in developing REST APIs, microservices, and maintainable applications within distributed environments.

• Strong SQL capabilities and experience designing efficient data models in PostgreSQL or similar relational databases.

• Experience in developing, deploying, or supporting cloud-based and containerized applications.

• Excellent communication skills, including the ability to create clear technical documentation and engage in client-facing workshops.

• Knowledge of OAuth2, OpenID Connect, JWT, and secure API design principles.

• Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.

• Familiarity with Kubernetes, cloud platforms, observability tools, and secure software delivery practices.

• Experience with Workforce Management (WFM), Customer Experience (CX), contact center, or customer service solutions.

• Familiarity with AWS, Amazon Connect, FreeSWITCH, Kamailio, Twilio, or other related communication technologies.

• Knowledge of workforce optimization and contact center operations, including forecasting, scheduling, routing, and adherence.

• Experience integrating enterprise applications with CRM, HR, identity, payroll, and analytics platforms.

• Familiarity with AI-assisted development tools such as GitHub Copilot or Claude.

🏝️ Benefits

• Competitive pay and benefits.

• Health insurance.

• Language courses.

• Relocation program.

• Flexibility for remote work through the ForeverRemote work culture.

• Opportunities for professional development.

• Certification programs.

• Mentorship and talent investment programs.

• Internal mobility opportunities.

• Internship opportunities.

• Collaboration on impactful projects for top global clients.

• An inclusive and supportive work environment that promotes open communication.

• Regular team-building social events within the company.