Fulfillment Operations Specialist, German Speaking

This is a fully remote position, open to applicants in Poland.

📋 Description

• Comprehend business requirements for each designated program and execute its standard operating procedures.

• Document observations while carrying out primary responsibilities and propose enhancements to the team leader.

• Address and resolve user concerns mainly through live channels while upholding customer satisfaction, productivity, and accuracy KPIs.

• Conduct outbound communications with Taskers, ensuring high-quality interactions.

• Establish trust with stakeholders and deliver exceptional first-contact resolutions.

• Maintain organization, accountability, and awareness regarding SOP and program modifications.

• Enhance conversion rates and minimize cancellations across six European markets.

⛳️ Requirements

• Proficiency in English and German (B2+).

• At least 1 year of experience in customer service, contact centers, or a related field.

• Outstanding customer service abilities, including empathy, politeness, kindness, efficiency, confidence, and helpfulness.

• Strong typing skills and the ability to adapt while using online tools and systems.

• Flexibility in a fast-paced environment.

• Exceptional written and verbal communication skills, with a focus on grammar and spelling.

• Capability to communicate persuasively over the phone.

• Strong critical thinking and problem-solving capabilities.

• Resilience and tenacity when encountering rejection and pursuing leads.

• Previous experience in phone sales, preferably cold calling.

• Ability to take initiative and resolve issues.

• Available for full-time work (40 hours/week).

• Authorized to work in Poland; relocation assistance is not available.

🏝️ Benefits

• Generous and flexible time off.

• Two company-wide closure weeks.

• Taskrabbit product stipends.

• Wellness stipends.

• Productivity stipends.

• Education stipends.

• IKEA discounts.

• Reproductive health support.

• Employer-paid health insurance for US-based employees.

• 401k match with immediate vesting for US-based employees.

• Flexible work arrangements.

• Regular in-person connections.