Fulfillment Associate

This is a fully remote position, open to applicants in New Jersey, +5 more states.

📋 Description

• Manage the fulfillment of transactions made on the TickPick platform.

• Supervise the ticket sales fulfillment process to ensure it adheres to TickPick's standard operating procedures (SOP).

• Process cancellations, replacements, or refunds for ticket sales as necessary.

• Act promptly on unconfirmed and rejected orders.

• Submit and manage retransfer requests.

• Conduct outbound calls and send follow-up emails to buyers and sellers to assist with fulfillment needs.

• Acquire knowledge of various transfer platforms and execute ticket transfers when required.

• Complete additional tasks as assigned by the Fulfillment Manager.

• Collaborate closely with the Broker Relations department to identify underperforming sellers and resolve issues as they arise.

• Make swift decisions regarding the cancellation or replacement of unfulfilled sales without a monetary limit.

• Mediate fulfillment disputes between buyers and sellers.

⛳️ Requirements

• Must reside in New York, New Jersey, North Carolina, Texas, Tennessee, or Oregon.

• This is a full-time role (40 hours / 5 days a week) that requires working weekends and evenings.

• A Bachelor’s degree is preferred.

• At least 1 year of operational experience is required.

• Strong multitasking abilities are essential.

• Excellent communication skills are a must.

• Technologically proficient, with experience in ticketing software and G-Suite, including Google Sheets and Excel.

• Previous ticketing experience is advantageous.

🏝️ Benefits

• Health Care Plan (Medical, Dental & Vision).

• Retirement Plan Contribution (401k, IRA).

• Life Insurance (Basic, Voluntary & AD&D).

• Paid Time Off (Vacation, Sick & Holidays).

• Family Leave (Maternity, Paternity).

• Training & Development opportunities.

• $100 Monthly Stipend to Attend Live Events.