FSQA Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Schedule and manage microbiological testing for all SKUs and co-manufacturers.

• Create and monitor lab submission forms from the point of sample collection to the review and release of results.

• Implement monthly hold/release decisions for all SKUs.

• Examine cutting forms, log results, send release emails, and maintain records of releases.

• Oversee monthly production verification and nutritional testing processes.

• Act as the primary QA contact for the CS-Food channel.

• Address customer complaints by classifying their severity, requesting further information, and determining necessary escalation procedures.

• Resolve straightforward complaints and escalate food safety or significant issues to the Senior Manager of FSQA.

• Initiate and document formal quality investigations under the guidance of the Senior Manager of FSQA.

• Collect lab results, batch records, cutting forms, supplier COAs, and complaint histories.

• Collaborate with co-manufacturers and suppliers to gather root-cause data.

• Prepare investigation reports and CAPA documentation for evaluation and approval.

• Assist in food safety investigations related to microbiology, raw materials, and production records.

• Record testing, hold/release, and complaint data in internal compliance trackers.

• Maintain quality-document libraries for co-manufacturers and suppliers.

• Compile the weekly QA digest and supply data for reporting and trend analysis.

• Represent QA during quality calls with co-manufacturers and 3PLs.

• Relay hold/release instructions, tickets, and sample inspection requirements to 3PLs.

• Share investigation results and feedback with Customer Support.

⛳️ Requirements

• Bachelor's degree in Food Science, Microbiology, Animal Science, or a related discipline.

• 1–3 years of experience in a QA role within the food, beverage, or pet food industries.

• Proficient understanding of microbiological testing protocols, including APC, listeria, salmonella, and E. coli.

• Familiarity with lab coordination workflows.

• Excellent communication skills with co-manufacturers, labs, Customer Support, and internal operations via Slack and email.

• Proven attention to detail with extensive documentation management.

• Ability to adapt to ambiguity and the fast-paced environment of a rapidly growing CPG.

• Willingness to travel as required.

• HACCP and/or PCQI certification is a plus.

• Previous experience with co-man networks and SARF/cutting form workflows is advantageous.

• Experience in pet food, fresh food, or freeze-dried manufacturing is a plus.

• Familiarity with investigation and CAPA methodologies is beneficial.

• Comfort with AI-assisted workflows is a plus.

🏝️ Benefits

• Equity.

• Remote work arrangement.