Front Office Agent

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Assist guests during their arrival and departure at the hotel.

• Welcome customers and provide precise information regarding outlet hours and nearby attractions.

• Complete guest registration utilizing a computer system.

• Verify guest details, room rates, and the number of occupants.

• Promote HEI Hotels and Resorts along with brand marketing initiatives.

• Allocate rooms according to guest preferences.

• Code electronic keys and distribute welcome folders.

• Validate and imprint credit cards for authorization purposes.

• Manage cash, provide change, and reconcile an assigned house bank.

• Accept and document vouchers, traveler’s checks, and other forms of payment.

• Exchange foreign currency at the established rates.

• Charge expenses to guest rooms and house accounts.

• Answer phone calls and manage guest messages, mail, packages, and faxes.

• Settle guest accounts during checkout and ensure satisfaction.

• Address guest complaints and negotiate solutions or revenue allowances.

• Respond appropriately in emergencies and during peak hotel activity.

• Carry out other job-related responsibilities as assigned.

⛳️ Requirements

• Previous hotel experience is preferred.

• Proficient in using a calculator for moderately complex mathematical calculations.

• Capability to effectively interact with both internal and external customers, including managing conflict, gathering accurate information, and mitigating anger.

• Ability to stand and move throughout the front office, performing essential job functions with or without reasonable accommodation.

• Proficient in accessing and accurately entering information into a moderately complex computer system.

• Ability to observe and identify signs of emergency situations.

• Capacity to establish and maintain effective working relationships with colleagues, customers, and patrons.

• Strong verbal and written communication skills.

• Ability to tailor communication styles to suit different audiences.

• Availability to meet regular attendance and availability requirements.

🏝️ Benefits

• Complimentary uniforms.

• Complimentary meals.

• 24/7 discounted parking in downtown.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Vacation time.

• Sick leave.

• Holiday programs/time off.

• Pet insurance.

• Supplemental life insurance.

• Spousal life insurance.

• Child life insurance.

• Short-term disability insurance.

• Long-term disability insurance.

• 401(k) savings plan with matching contributions.

• 'YouDecide' discounts.

• Discounts on hotel rooms.