Front Desk Receptionist – ModMed, EMA Experience

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming calls promptly and in a professional manner, addressing patient inquiries, taking detailed messages, and directing complex requests appropriately.

• Schedule, reschedule, and cancel patient appointments in ModMed (EMA), ensuring optimal provider schedules.

• Conduct real-time insurance eligibility checks, verify benefits, and update patient coverage information.

• Assist patients with portal registration, digital intake forms, and pre-appointment instructions.

• Maintain a constant video presence during the shift for immediate team communication and collaboration with co-VAs.

• Accurately document all patient interactions and call notes within the EMR.

• Handle a high volume of inbound phone calls with a friendly, professional, and clear tone.

⛳️ Requirements

• Direct, hands-on experience with ModMed (EMA / Modernizing Medicine).

• Outstanding verbal and written communication skills in English.

• Professional phone etiquette suitable for front-desk patient interactions.

• Proven background in medical reception, appointment scheduling, and insurance verification (IV).

• Dedication to maintaining an active camera-on presence throughout the entire 8-hour shift.

• A private, HIPAA-compliant home workspace.

• A dedicated PC or Mac.

• High-speed internet connection.

• Backup power and internet solutions.

• Noise-canceling headset.

• Prior experience in a Dermatology practice setting is preferred.

🏝️ Benefits

• Comprehensive training and support.

• Opportunities for professional growth and development.

• Collaborative work environment.

• Competitive salary package.