French-Speaking Sales Advisor

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Manage both incoming and outgoing calls with customers who speak French.

• Retain customers who are considering cancelling or modifying their services.

• Assess customer needs and suggest appropriate products, upgrades, and promotions.

• Encourage additional services and explore cross-selling opportunities.

• Negotiate customized solutions to enhance customer satisfaction and loyalty.

• Foster strong customer relationships using a consultative sales methodology.

• Achieve and surpass retention, sales, and quality objectives.

• Ensure an outstanding customer experience in every interaction.

⛳️ Requirements

• Proficient in both French and English (C1/C2 level).

• Previous experience in sales, retention, customer service, telesales, or contact centers is highly regarded.

• Excellent communication, negotiation, and persuasion abilities.

• Results-oriented and target-driven mindset.

• Capability to thrive in a fast-paced environment.

• Customer-centric approach with strong problem-solving skills.

• Comfortable working with KPIs and performance metrics.

• Availability for rotating shifts between 07:00 and 18:00, Monday to Friday.

🏝️ Benefits

• Language Allowance (French + English): €250.

• Performance Bonus: Up to €360.

• Assiduity Allowance: €110.

• Flex Work Allowance: €60.

• Meal Allowance: €10.20/day (approximately €214/month).

• Remote work available within Portugal.

• Permanent contract offered after 6 months.

• Private health insurance provided.

• Paid training starting from day one.

• Work in an international and multicultural environment.

• Opportunities for career advancement within a leading telecommunications project.

• Ongoing coaching and professional development provided.

• Performance-based bonuses tied to results.